AI Implementation, Support Engineer

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🕒 April 29

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i4ce-connect

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

Recruitment • HR Tech

i4ce-connect is a talent platform and engineering recruitment firm that connects companies with a vetted network of pre-qualified software engineers and technical specialists. It offers managed searches, contract staffing, contract-to-hire, permanent placement, turnkey engineering teams, and consulting services, while handling contracts, payroll, compliance, and ongoing engagement management. The company emphasizes rigorous multi-stage technical and behavioral vetting, rapid onboarding, a 90-day placement guarantee, and dedicated account partners to support B2B tech clients.

📋 Description

• Lead technical integration for new clients, translating their business requirements into platform configurations. • Diagnose and resolve complex issues related to performance, integrations, and system configurations. • Act as the 'voice of the customer', identifying recurring bugs and suggesting feature enhancements. • Provide high-touch support for existing clients, utilising AI-guided tools to accelerate resolutions while maintaining a human, empathetic touch. • Translate technical concepts into business-friendly language for stakeholders. • Document and escalate critical bugs to engineering while managing customer expectations throughout the fix lifecycle.

🎯 Requirements

• 3+ years in a technical support, implementation, or solutions engineering role (SaaS experience preferred). • Experience working with AI/ML platforms or data-heavy enterprise software. • Familiarity with debugging tools (browser dev tools, log aggregators). • Ability to thrive in a fast-paced, 'build-as-you-go' environment.

🏖️ Benefits

• This is a remote position. You’ll be at the forefront of the AI revolution, working with a product that is actively changing how businesses operate.