Customer Relationship Analyst – Junior

🕒 May 27

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i4pro

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

💸 Finance

☁️ SaaS

💰 Private Equity Round on 2019-10

Finance • Insurance • SaaS

i4pro is an ERP solution designed specifically for the insurance industry, streamlining various processes related to policy management, claims processing, reinsurance, and financial administration. The platform offers modular solutions that enhance productivity and connectivity for insurance companies, facilitating tasks such as risk sharing, regulatory compliance, and document management. With a focus on automation and efficiency, i4pro aims to simplify back-office operations to help insurers concentrate on business growth.

📋 Description

• Perform initial triage of tickets. • Analyze requests received through support channels. • Responsible for answering general or operational questions about the service, product, and/or support. • Understand and empathize with users' problems and needs. • Diagnose and resolve Level 1 issues, providing definitive or temporary solutions. • Increase first-contact resolution and closure of requests. • Escalate or route requests to support teams when necessary. • Maintain continuous follow-up on open tickets. • Responsible for continuously improving customer satisfaction. • Collaborate and contribute to improving the company's Net Promoter Score (NPS). • Keep up with technology changes offered to clients. • Identify impacts and demonstrate a sense of urgency. • Collaborate to deliver incident resolutions within defined metrics. • Engage required teams quickly to provide effective solutions to requests.

🎯 Requirements

• Bachelor's degree (in progress or completed) in technology or related fields. • Experience in Customer Service. • Empathetic, clear, and persuasive verbal and written communication skills. • Adaptability and quick thinking. • Positive attitude and patience. • Experience in problem resolution and turning around customer dissatisfaction. • Knowledge of Agile methodology (a plus). • English (a plus).

🏖️ Benefits

• Meal allowance (Vale Refeição). • Food allowance (Vale Alimentação). • Bradesco Medical Plan. • Bradesco Dental Plan. • Wellhub and Totalpass. • Transportation allowance (Vale Transporte). • Childcare assistance. • Profit Sharing (PLR). • Life insurance. • Private pension plan. • Day off on your birthday. • Extended paternity leave. • Partnership with Creditas.