Junior Business Analyst

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i4pro

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

💸 Finance

☁️ SaaS

💰 Private Equity Round on 2019-10

Finance • Insurance • SaaS

i4pro is an ERP solution designed specifically for the insurance industry, streamlining various processes related to policy management, claims processing, reinsurance, and financial administration. The platform offers modular solutions that enhance productivity and connectivity for insurance companies, facilitating tasks such as risk sharing, regulatory compliance, and document management. With a focus on automation and efficiency, i4pro aims to simplify back-office operations to help insurers concentrate on business growth.

📋 Description

• Respond to and follow up on client inquiries related to support/incidents. • Support validation of functional specifications prepared by the product team. • Receive support tickets, assess whether the client’s report is valid, correctly classify the ticket, reproduce or simulate the issue, and provide evidence so the development team can resolve it. • Guide and follow up with clients regarding package deliveries and procedures. • Receive complaints and non-conformities related to tickets and, in critical cases, notify the relationship/products team and your leadership. • Support the relationship team in client status meetings regarding support, when requested.

🎯 Requirements

• Technical high school diploma in technology or currently pursuing a university degree in technology or a related field. • Strong verbal and written communication skills. • Basic knowledge of programming logic. • Basic knowledge of SQL. • Knowledge of agile methodologies (a plus). • Technical English (a plus).

🏖️ Benefits

• Meal allowance (meal voucher). • Food allowance (grocery voucher). • Bradesco medical plan. • Bradesco dental plan. • Wellhub and Totalpass (wellness/fitness benefits). • Transportation allowance. • Childcare assistance. • Profit-sharing and results-based bonus. • Life insurance. • Private pension plan. • Day off on your birthday. • Extended paternity leave. • Partnership with Creditas.