Professional Services Manager – Affirmative Action Position for Women

🕒 April 16

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i4pro

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

💸 Finance

☁️ SaaS

💰 Private Equity Round on 2019-10

Finance • Insurance • SaaS

i4pro is an ERP solution designed specifically for the insurance industry, streamlining various processes related to policy management, claims processing, reinsurance, and financial administration. The platform offers modular solutions that enhance productivity and connectivity for insurance companies, facilitating tasks such as risk sharing, regulatory compliance, and document management. With a focus on automation and efficiency, i4pro aims to simplify back-office operations to help insurers concentrate on business growth.

📋 Description

• Ensure excellence in the delivery of i4pro’s software and consulting services, acting as manager of strategic accounts and taking responsibility for client relationships, delivery governance, day-to-day operational support and revenue expansion through consultative selling, ensuring client satisfaction, profitability and sustainable growth. • Serve as the Professional Services executive arm in account and operations management, balancing delivery, relationship management and commercial growth, with autonomy for day-to-day decision-making and strong strategic alignment. • Manage the delivery of projects and service contracts, ensuring deadlines, quality, scope and margin. • Oversee operational governance, monitoring SLAs, KPIs, quality indicators and customer satisfaction. • Coordinate multidisciplinary teams (project managers, consultants, technical specialists). • Identify operational risks and act proactively with mitigation plans. • Implement and sustain Agile, Scrum and Kanban best practices aligned with the area’s strategy. • Act as Account Owner for strategic clients, serving as the primary executive point of contact. • Maintain close relationships with client stakeholders (IT, Business, Operations and C-level). • Lead QBRs, executive meetings, steering committees and strategic alignment sessions. • Ensure a high level of NPS, contract retention and service renewals. • Translate client needs into structured requirements for internal teams. • Identify upsell and cross-sell opportunities within existing accounts. • Support and lead the preparation of commercial proposals, SOWs, contract amendments and renegotiations. • Work closely and collaboratively with Sales, Product and Technology teams. • Ensure balance between revenue growth, operational feasibility and margin. • Monitor profitability by account/project, analyzing costs, revenue and margin. • Support the Head of Professional Services in building forecasts, capacity planning and financial planning. • Ensure adherence to commercial models and signed contracts. • Develop mid-level leaders and technical specialists. • Conduct structured feedback, Individual Development Plans (IDP) and performance follow-ups. • Promote a culture of excellence, sense of urgency, ownership and results orientation.

🎯 Requirements

• Extensive experience in technology services, delivery or consulting. • Previous experience as a Project Manager, Delivery Manager, Service Manager or Account Manager. • Proven experience in account management and consultative selling of IT services. • Bachelor’s degree in Computer Engineering, Computer Science, Business Administration, Production Engineering or related fields. • Postgraduate degree or MBA in Project Management, Business Management, Information Technology or related areas. • Advanced English. • Experience in the insurance sector (preferred). • Professional project management certifications (e.g., PMP, PMI-ACP) (preferred).

🏖️ Benefits

• Meal voucher (Vale Refeição). • Food allowance (Vale Alimentação). • Bradesco Health Plan. • Bradesco Dental Plan. • Wellhub and Totalpass memberships. • Transportation voucher (Vale Transporte). • Childcare assistance. • Profit sharing and results-based bonus. • Life insurance. • Private pension plan. • Day off on your birthday. • Extended paternity leave. • Partnership with Creditas.