Salesforce Training Specialist

🕒 May 15

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $81.5k - $138.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

☁️ SaaS

⚡ Energy

💰 $30M Grant on 2021-03

Consulting • SaaS • Energy

ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.

📋 Description

• Develop, update, and maintain training materials, user guides, quick reference materials, FAQs, standard operating procedures, and knowledge content for Salesforce users and stakeholders. • Support the development and maintenance of a Communications and Education Plan for an enterprise Salesforce services environment. • Coordinate and support user group forums, including topic solicitation, agenda development, meeting facilitation, materials preparation, notes, recordings, action items, and follow-up. • Create training content that supports enterprise platform standards, shared services, application functionality, stakeholder onboarding, and release adoption. • Work with product owners, business analysts, developers, testers, architects, help desk teams, and stakeholders to understand system changes and translate them into clear user-facing materials. • Support training delivery for new capabilities, enterprise features, component-level functionality, and application changes. • Maintain training content so it reflects current functionality, operating procedures, platform standards, and stakeholder needs. • Support release communications by preparing user-facing summaries, training updates, stakeholder notices, and adoption materials tied to new or changed functionality. • Help identify training needs by reviewing user feedback, help desk trends, stakeholder questions, user group input, and release impacts. • Ensure training materials are clear, accessible, organized, version-controlled, and suitable for broad stakeholder use. • Work within formal security, privacy, Section 508, documentation, and stakeholder communication expectations for a regulated federal environment.

🎯 Requirements

• Bachelor’s degree • 4+ years of experience developing training materials, user guidance, instructional content, communications, or stakeholder education resources. • 2+ years of experience supporting training or communications for enterprise technology systems, including SaaS, CRM, low-code/no-code, or other business applications. • 1+ year of experience facilitating trainings, workshops, demos, user groups, or stakeholder sessions. • 1+ year of experience creating end-user documentation such as guides, job aids, SOPs, FAQs, knowledge articles, or release/adoption materials. • 1+ year of experience supporting Agile environments, including release communications, product training, or system implementations. • Ability to obtain and maintain a federal public trust clearance or equivalent client-required background investigation. • Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US • Must have lived in the US 3 full years out of the last 5 years

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible work arrangements • Paid time off