Senior Director, Operational Excellence, Projects

🕒 April 23

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Logo of iHerb, LLC

iHerb, LLC

1001 - 5000 employees

Founded 1996

🛍️ eCommerce

🧘 Wellness

🛒 Retail

eCommerce • Wellness • Retail

iHerb, LLC is an e-commerce platform that specializes in health and wellness products. The company offers a wide range of products including vitamins, supplements, herbs, sports nutrition, beauty products, grocery items, and more. iHerb is committed to providing high-quality products sourced directly from manufacturers or authorized distributors. The platform is known for its competitive pricing, extensive product reviews, prompt delivery services, and a strong emphasis on customer satisfaction. iHerb serves an international customer base, offering shipping to numerous countries worldwide.

📋 Description

• Fully responsible for large scale Supply Chain projects • Opening and closing fulfillment centers • Driving Operational Excellence and Continuous Improvement at iHerb • Management of Labor Management within iHerb facilities • Establishing a culture of process improvement in distribution centers • Developing and implementing regional and national projects and strategies • Working with Operations teams to improve efficiency and maintain labor standards

🎯 Requirements

• Bachelor's degree in Industrial or Mechanical engineering; Master's degree a plus • Generally requires a minimum of twelve (12) plus years of experience as an engineer in retail and/or e-commerce distribution • Lean/Six Sigma certification desired • Proven results in opening and closing fulfillment centers • Demonstrated experience in working closely with automation vendors • Familiarity with 3PL landscape • Experience with work measurement & performance management programs • Knowledge of conveyor design and optimization • Technical proficiency in Microsoft Office products with an emphasis in Excel and Access • Expertise in maintaining & troubleshooting conveyor systems and experience with WMS integration

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Paid Sick Leave • Paid holidays • Potential for Restrict Stock Units and annual bonuses

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