Quality Consultant

🔥 12 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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IHG Hotels & Resorts

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2003

🍽️ Food & Beverage

📦 Logistics

💼 Consulting

Food & Beverage • Logistics • Consulting

IHG Hotels & Resorts is one of the world's leading hotel companies, dedicated to providing True Hospitality for Good. With a diverse portfolio of well-known brands, IHG offers a wide range of accommodations tailored to meet the needs of various guests and owners. The company operates over 6,500 hotels globally, with a strong commitment to sustainable practices and responsible business operations.

📋 Description

• Work with assigned portfolio of hotels to evaluate and document product quality levels through the use of the standardized Standards Evaluation process and software • Schedule and conduct onsite visits with focus on hotel openings, standards Evaluations and re-visits in order to measure overall quality and consistency levels pertaining to brand standards, life safety, cleanliness, physical condition and design and construction • Schedule and conduct Specialized Visits: • De-identification visits of hotels no longer in the system, to meet stipulations in the License Agreement • Incident reports to record physical damage and potential health concerns • Construction visits to deliver real-time data regarding building progress • Guest satisfaction focused visits to increase hotel performance • Participate in any assigned projects • Consult with hotel management and/or ownership on opportunities to drive consistency, improve physical condition and service levels • Develop action plans as a guide for hotel management/ownership; listing any opportunities and actions required for improvement along with target dates for completion • Prepare and provide short recap to internal business partners, recapping the hotel visit, findings and recommendations

🎯 Requirements

• Bachelor's Degree in Business, Hospitality Hotel Administration, or a relevant field of work, or an equivalent combination of education and work-related experience • Minimum 3 to 5 years progressive work-related experience in hotel operations or equivalent preferred • Demonstrate clear and concise communication skills, including adapting both verbal and written communication to the needs and level of the audience • Demonstrate working knowledge of personal computers; including Microsoft applications (Word, Excel, PowerPoint, Outlook, SharePoint etc.) • Demonstrate ability to effectively schedule appointments and travel to maximize efficiency and minimize cost • Demonstrate strong problem solving and time management skills • Demonstrate the ability to maintain a consistent, high quality customer-focused orientation, and to respond to individuals in a manner and timeframe promised • Knowledge and understanding of quality standards and hotel operations or similar environment preferred • Attention to detail and ability to manage multiple tasks required

🏖️ Benefits

• impressive room discounts across our many properties • recharge days and volunteering days throughout the year • support wellbeing in your health, lifestyle, and workplace • unique and inclusive culture, where there is always Room for You to belong, grow and make a difference