Senior Field Applications Scientist

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Illumina

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

🧬 Biotechnology

⚕️ Healthcare Insurance

🔬 Science

💰 $750M Post-IPO Debt on 2023-01

Biotechnology • Healthcare Insurance • Science

Illumina is a leading company in the genomics field, providing innovative technologies for the analysis of genetic variation and function. They offer a wide range of products and services, including sequencing platforms, microarray technology, library preparation kits, bioinformatics software, and comprehensive genomic solutions. Illumina's next-generation sequencing platforms are used for various research and clinical applications, such as cancer research, reproductive health, and genetic disease detection. The company is dedicated to improving human health by enabling researchers and clinicians to accelerate their genomic discoveries and applications, ultimately impacting precision medicine and life sciences globally.

📋 Description

• Serve as a primary technical field contact for internal applications support teams and as an SME in NIPT and Bioinformatics • Responsible for knowledge transfer and support for frontline staff • Deliver customer trainings and Illumina professional services as needed • Provide data analysis, logistical, and troubleshooting support for complex issues • Provide basic applications support (installation, system validation, customer training) to customers in Australia and New Zealand using Illumina's high throughput sequencing and array systems as needed • Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments • Interpret customer needs and identify responsibility for problem resolution • Liaise with internal teams during troubleshooting process • Act as a first point of contact to resolve complex NIPT applications and bioinformatics issues in ANZ and APJ • Liaise with Regional and Global Product Support teams • Coordinate educational efforts with NIPT and Bioinformatics support teams globally • Develop and maintain positive relationships with customers • Coordinate and execute on installations including facility inspections, instrument validation, and customer training • Support sales efforts through technical presentations and customer management • Act as a key contributor of customer feedback to marketing and product development teams • Develop and improve key company processes

🎯 Requirements

• Prior field experience supporting customers using sequencing technologies • Demonstrated understanding of sequencing data analysis software applications • Demonstrated experience with next generation sample preparation technologies and protocols • Demonstrated superior problem solving and interpersonal and account management skills in a commercial environment • Experience in next-generation sequencing applications • Demonstrated experience with instrumentation such as liquid handling robotics and optical scanners • Outstanding problem solving and interpersonal skills • Demonstrated high-level written and verbal communication • Clear vision of and commitment to providing outstanding customer service • Must be willing to travel up to 50%

🏖️ Benefits

• Health insurance • Inclusive environment • Professional development opportunities • Employee Resource Groups (ERG)