Senior UX Designer

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Beyond Soluções

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💳 Fintech

🤝 B2B

☁️ SaaS

Fintech • B2B • SaaS

Beyond Soluções is a technology consulting and solutions firm specializing in agile, innovative projects for the financial market. With eight years of experience, the company provides specialized squads, tech consulting, outsourcing (Hunting and Outsourcing 2. 0), and a digital onboarding product that leverages AI to speed up and secure customer onboarding and reduce time-to-market. Beyond Soluções focuses on delivering B2B technology services and scalable software-enabled solutions that combine technical expertise and business-domain knowledge to improve operational efficiency and compliance for financial services clients.

📋 Description

• Map complete customer journeys, identifying all digital and physical touchpoints. • Analyze experience and user behavior metrics (NPS, CSAT, CES, usage data) to identify friction points and opportunities. • Propose improvements that go beyond digital channels, considering customer service, communication, and internal processes. • Develop personas and archetypes based on real data and user research. • Create service blueprints, journey maps, and omnichannel experience frameworks. • Act strategically in defining initiatives that impact customer satisfaction, engagement, and retention. • Conduct qualitative and quantitative research to identify pain points, needs, and opportunities. • Create wireframes, interactive prototypes, and interface specifications for web and mobile products. • Plan and run usability tests, validating hypotheses with real users. • Develop, evolve, and maintain design systems and component libraries. • Collaborate with Product Managers, Developers, and business stakeholders.

🎯 Requirements

• Solid experience in UX Design, UX Strategy, or Product Design. • Experience in companies in the financial market, especially within the investments sector. • Background in journey mapping, service design, and omnichannel experience. • Experience analyzing experience metrics (NPS, CSAT, CES) and behavioral data. • Proficiency in user research techniques (qualitative and quantitative). • Experience with wireframing, prototyping, and usability testing. • Experience creating and maintaining design systems. • Ability to act strategically, with business acumen and a focus on impact. • Strong communication skills and ability to work with multidisciplinary teams. • Experience with CX, Service Design, or Design Ops. • Experience working in agile environments and product squads. • Experience with high-scale products or regulated environments. • Experience with data, analytics, and experimentation (A/B tests). • Intermediate or advanced English.

🏖️ Benefits

• Flash Card - R$ 936.00 per month for flexible use on food, meals, and mobility. • SulAmérica Health Plan - no copayment or deductions • SulAmérica Dental Plan - no copayment or deductions • Life Insurance • Gympass | Wellhub - Access to gyms and fitness activities. • TotalPass - Access to gyms, fitness activities, wellness, and sports. • SESC Partnership - Benefits for culture, leisure, sports, and wellness. • Creditas - Access to financial benefits, loans, and pension plan options. • Constant rotation between tech talents • Repositioning to new internal projects • Direct contact with leadership and clients • Close support from the People team + BP