Impact BPO
51 - 200 employees
Founded 2004
🤝 B2B
🏢 Enterprise
B2B • Enterprise
Impact BPO is a Honduras-based nearshore business process outsourcing firm that provides tailored back-office, customer support, data entry, and compliance services to companies across industries such as healthcare, legal, finance, retail, and technology. The company offers scalable, bilingual (English/Spanish) teams, dedicated quality assurance, secure data-handling practices, and a consultative onboarding approach to integrate with clients’ existing operations. Impact BPO emphasizes cost-effective solutions (claiming up to 80% savings vs. in-house), a nearshore time-zone advantage for North American clients, and sustainability through solar-powered operations.
Intake Specialist
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🔥 0 minutes ago
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Impact BPO
51 - 200 employees
Founded 2004
🤝 B2B
🏢 Enterprise
B2B • Enterprise
Impact BPO is a Honduras-based nearshore business process outsourcing firm that provides tailored back-office, customer support, data entry, and compliance services to companies across industries such as healthcare, legal, finance, retail, and technology. The company offers scalable, bilingual (English/Spanish) teams, dedicated quality assurance, secure data-handling practices, and a consultative onboarding approach to integrate with clients’ existing operations. Impact BPO emphasizes cost-effective solutions (claiming up to 80% savings vs. in-house), a nearshore time-zone advantage for North American clients, and sustainability through solar-powered operations.
📋 Description
• Act as the first point of contact for prospective clients via phone, email, and online platforms, with an emphasis on personal injury inquiries. • Conduct detailed intake interviews to collect legal, personal, and incident-related information from potential personal injury clients. • Accurately enter and manage client data in the intake management system while maintaining confidentiality. • Evaluate client inquiries to determine case eligibility and next steps, ensuring timely follow‑up and routing to the appropriate legal professionals. • Provide clear, empathetic information about the legal intake process, timelines, and services offered. • Support attorneys and legal teams by ensuring that client data is complete and well‑organized for review. • Maintain professionalism and confidentiality in all client interactions, especially given the sensitive nature of personal injury matters.
🎯 Requirements
• High school diploma or equivalent required; legal or related coursework is a plus. • 1+ years of experience in client service, customer care, intake, call center, or administrative roles (experience with legal or personal injury intake preferred). • Excellent written and verbal communication skills with a professional and empathetic approach. • Strong organization, time management, and multitasking abilities. • Proficiency with office software (Microsoft Office, Google Workspace) and the ability to learn legal or intake management tools quickly. • Ability to maintain strict data confidentiality and professionalism in handling sensitive personal and legal information.
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
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