Bilingual Customer Service Associate

Job not on LinkedIn

🔥 11 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $19 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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IMH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🤝 B2B

🏪 Marketplace

👥 B2C

B2B • Marketplace • B2C

IMH is the Groupe IMA entity providing end-to-end housing assistance and post-claim services across France. It operates 24/7 emergency call-taking and rapid-response interventions for home incidents (fires, water damage, electrical faults, locksmithing), offers remote damage expertise and cost estimation, and manages repair-in-kind through a national network of vetted contractors. IMH also runs digital platforms to support project estimation and paid home-service offerings, coordinates large-scale catastrophe responses, and connects insurers, beneficiaries and service providers via its accredited prestataire network.

📋 Description

• A Customer Service Associate I – Bilingual is responsible for handling inbound and outbound calls to assist Spanish-speaking and other patients with billing inquiries, complaints, and requests. • The caregiver utilizes overall knowledge of the Revenue Service Organization to provide accurate information, resolve issues, and ensure patient satisfaction. • Provides coverage for Spanish-speaking patients and others for incoming calls and inquiries. • Utilizes various computer systems to resolve patient billing questions and document interactions. • Works with patients over the phone or through other electronic methods to provide resolution to inquiries and complaints in a patient-friendly fashion. • Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs. • Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters. • Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

🎯 Requirements

• Demonstrated experience in customer service, collections or a call center environment. • Bilingual certification through Alta Language Testing. • Demonstrates basic computer skills • Demonstrates knowledge of excellent customer service behaviors. • Two (2) Years of experience in customer service, collections or call center environment • Demonstrates knowledge of healthcare billing compliance regulations. • Demonstrates basic knowledge of general medical billing, insurance and billing processes.

🏖️ Benefits

• generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.