Market Administrator

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🖥️ Administration

🚫👨‍🎓 No degree required

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Improveit Home Remodeling

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1989

👥 B2C

🛍️ eCommerce

🛒 Retail

B2C • eCommerce • Retail

ImproveIt Home Remodeling is a home improvement company specializing in the remodeling of bathrooms, kitchens, and windows. With over three decades of experience, the company is dedicated to providing high-quality, affordable remodeling solutions. ImproveIt offers a range of services, including bathroom makeovers, kitchen cabinet refacing, and energy-efficient window replacements, delivering worry-free installations and exceptional customer service.

📋 Description

• Driving customer satisfaction through supporting installation excellence, process-related efficiencies, and outstanding communications • Protecting and advancing the brand by ensuring a 5-star experience during product installations and communication with customers • Oversight of each project life cycle and accuracy of project documentation • Creating and running reports for projects and work • Acting as the first point of contact for market customers regarding measures, projects and warranty issues • Ensuring timely handling of warranty requests according to SOPs • Reviewing service requests for warranty coverage • Submitting installer chargebacks for labor warranty • Processing payments for chargeable services • Scheduling project measures and warranty services • Managing project workflow and documentation with reports

🎯 Requirements

• 2+ years prior experience in customer service in home improvement, replacement contracting, home services or related industries • High School Diploma or equivalent • Strong written and verbal communication skills • Ability to work autonomously • Ability to problem solve and collaborate with others to reach resolutions • Attention to detail • Accurately type 40+ words per minute • Proficient using Microsoft Office and Online Systems/CRMs (i.e., Salesforce.com)

🏖️ Benefits

• Highly Competitive Compensation • Medical and Dental Insurance Options • 401k Retirement Saving Plan • Personal Days • Upbeat, Positive Work Environment • Career Advancement Options • Contests and Fun Culture Initiatives • Brand New Office • Entrepreneurial Growth-Oriented Workplace • Advanced Technology Tools • Focus on Work-Life Balance • Strong Commitment to Marketing Excellence Across Organization • Stability of a 37-yr old Company with the fuel of a rocket ship!