Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

Included Health

Backend Engineer

Our Team: Think about the best products you’ve built as an engineer. Were they powered by APIs that did what you needed so you could focus on solving your user problem? Did these APIs just make sense and work as expected? If so, you already know what we’re trying to do. Building production software is hard. Making it so simple to use that it disappears into the background is harder. Doing that for healthcare data, which can be messy, is so hard that nobody has really done it. Data Services owns the core domains underpinning how we get our members to the right care at the right time. We enable the rest of engineering to move faster by making those domains simple and easy to use. Our current focus is on rethinking existing APIs to meet the changing needs of the business. Looking forward, the goal is to provide a platform, tools, and help to enable other teams to build great, simple APIs of their own. This team could be right for you if: 
*You thrive on high-impact work that is foundational to the operation of the business 
*You know that a big part of solving a complex business problem is getting the domain model right 
*Where others see intimidating complexity, you see simpler subproblems and solutions that can be built back up to solve the broader problem Desired Outcomes — What does success look like?
• Achieve team and business impact through high personal output
• Prioritize and scope engineering effort according to expected business value, effectively communicating with teammates and stakeholders
• Direct project execution by managing epics/stories/tasks, providing clarity to the business on delivery timing, and acting as an owner of overall project success
• Design, implement, test, and operate systems with exemplary engineering fundamentals that make appropriate tradeoffs
• Engage in cross-team and cross-functional efforts to ensure timely, successful delivery against team OKRs
• Mentor engineers, improving their technical and non-technical skills to maximize their impact
Competencies: Stellar engineering leadership by example — regardless of your language of choice, you separate concerns and define well-abstracted interfaces, leading to functioning, performant, well-tested, maintainable code and systems
Thinking and communicating in first principles — you are able to explain your points of view from foundational concepts rather than by associative thinking
Critical thinking with influence — you systematically evaluate the tradeoffs associated with each potential solution to a problem, make an informed conclusion, and articulate these things well to influence others, driving impact

Senior Backend Software Engineer, Data Services

Human Resources

We are excited to bring on an additional talented and motivated HR Business Partner (HRBP) to partner closely with our Care team business leaders and drive the achievement of business objectives through exceptional people practices. The HRBP will advise on team structure, function-specific learning and development, performance and development processes, and application of company-wide HR practices to meet specific team needs. Specifically, this role will support our Care team and report to the Director, Talent Management . An ideal candidate will exhibit business savvy, emotional intelligence, initiative, strategic thinking, creativity, a drive for continuous learning and has operated in the past as an extension of the leaders they support. This role is critical in helping us to build, manage and support high-impact HR business practices as we scale our company operations and grow our Team.

HR Business Partner

Android Engineer

• Build, test, and deploy user experiences in our Android application
• Execute on product specifications
• Ensure Android and Software best practices are utilized in the code base
• Participate in spec reviews and offer solutions specific to your platform
• Collaborate with Product Managers and Designers on planning and implementing frictionless user experiences
• Participate in pull request meetings and general development meetings

Android Engineer, Care Delivery

Project & Program Management

• Drive strategic projects and exercise technical expertise
• Improve day-to-day working lives of teams
• Build relationships within and outside the organization
• Stay aware of team's product roadmaps, resources, and processes
• Proactively solve problems and optimize areas
• Provide program management leadership
• Partner with engineering and product management
• Track, measure, and communicate project updates
• Identify and recommend optimizations for engineering efficiency
• Communicate technical problems and solutions
• Influence, negotiate, and inspire others
• Build roadmaps, release plans, and project plans
• Use data to make informed decisions
• Excellent organization, planning skills, and attention to detail
• Experience in large-scale, distributed production systems and 24x7 operations
• Apply entrepreneurial approach and passion to problem-solving

Sr. Technical Program Manager, Engineering

Content Marketing

• We are looking for a Proposal & Content Manager to join our high-volume proposal team. The ideal Proposal & Content Manager is experienced in writing, editing, project management, and cataloging and is organized and detail-oriented. This person works to ensure Included Health puts its best foot forward in all proposal responses by handling content and management-related and departmental tasks. The ideal candidate brings positivity and embodies the Included Health mission of raising the standard of healthcare for everyone. In this position, you will be responsible for coordination and publication of content and project management to ensure business goals and objectives are accomplished within designated timeframes. This role reports to the Director, Proposals.

Proposal & Content Manager

Frontend Engineer

• Design, build, and maintain product features and system integrations
• Collaborate with Product, Design, and Engineering colleagues to identify opportunities and address them with sustainable, usable, secure, high-performance solutions
• Plan, estimate, track, and document projects from conception through completion
• Collaborate with other engineers throughout the SDLC

Frontend Engineer (Mexico)

Customer Success & Support

• Lead the client management of a portfolio of large, complex, high value and high potential clients.
• Establish professional relationships and trusted advisor status with client executives and consultants.
• Develop a deep understanding of client needs/goals and work to ensure that Included Health and the client have a shared definition of success.
• Collaborate with other providers in the client’s benefits ecosystem to ensure we optimize the member experience and the client investment.
• Proactively and intentionally drive client health including utilization and ROI across Included Health services to meet client expectations and contractual commitments.
• Create, analyze and deliver client reports illustrating Included Health value delivery (e.g. member engagement, utilization, clinical impact and ROI), demonstrating a strategic command of the client’s experience and linking results to the client’s key business objectives.
• Partner with the Included Health’s Marketing team to deliver and execute a robust engagement strategy.
• Support business results to ensure customer renewals and accelerate expansions.

Client Success Manager

Recruitment

• Drive global adoption of talent team tools
• Develop and lead a team of recruiting coordinators
• Act as the voice of the recruiter
• Manage and optimize recruiting programs
• Develop flexible solutions
• Maintain and develop relationships with recruiting vendors
• Partner with Recruiting Managers and the Senior Director of Talent Acquisition
• Cultivate trusting relationships with cross-functional partners
• Perform workflow process audits
• Establish a corporate recruiting center of excellence

Manager, Recruiting Operations

Account Executive

• Manage the broker channel and vendor partner channel
• Develop and execute channel strategies
• Manage relationships internally and externally
• Report to the Vice President, Strategic Partnerships
• Connect with the Sales team
• Identify market trends and opportunities
• Develop broker channel strategy
• Expand broker agreements
• Develop and scale new broker agreements
• Develop vendor partner channel strategy
• Manage and expand the Connected Partner Ecosystem
• Strategize on evolving vendor partnerships
• Build relationships externally and internally
• Negotiate vendor contracts

Partnerships Director

Product Manager

• Define the product vision, strategy, roadmap, and prioritization for both existing and yet-to-be-developed products and features.
• Work closely with design, engineering, data science, clinicians and other cross-functional partners to prioritize features and ship products across the full product lifecycle from idea, research, design, specification, metrics definition, development, launch and beyond.
• Understand and analyze user/customer needs deeply using both quantitative and qualitative tactics.
• Understand how our care and clinical teams support our members and develop tooling, workflows, and processes to allow them to deliver care more effectively and efficiently.
• Partner with GMs and finance teams to understand our cost of care, and opportunities to reduce unit costs while improving the member experience.
• Develop expertise in how the healthcare system works and become an authority both internally and to customers for how to tackle key problems members face.
• Collaborate with other product managers to deliver cohesive, robust experiences.
• Transform the way that millions of people experience healthcare

Senior Product Manager, Care Team Experience

Product Designer

• Define areas of product improvement tied to strategic vision and business objectives
• Craft thoughtful hypotheses and novel design solutions
• Collaborate cross-functionally with various teams
• Work closely with researchers and data analysts
• Present work to organizational leadership
• Coach product teams
• Lead by example
• Work in close collaboration with Design Leadership
• Inform and improve design processes

Senior Product/UX Designer

• Collaborate closely with Product Management and Design
• Scale and strengthen experiences for all members
• Redesign backends for scale
• Transform engineering operations
• Partner with Product and Design teams
• Work on application design, user experience, developer workflows, deployment strategies, and testing
• Make impactful decisions
• Rebuild key user flows
• Remove complex business logic and focus on front-end experiences
• Create a domain based architecture
• Influence and direct architectural decisions
• Execute complex pieces and deliver high quality code
• Force multiplication and grow other tech leads

Staff Backend Engineer, Navigation

Marketing

• Oversee the implementation for growth of the Customer Data Platform
• Enable advanced analytics and actionable insights
• Drive marketing performance
• Lead efforts in creating tailored email journeys
• Leverage customer data to drive engagement and conversions
• Establish vision, strategy, and goals for the CDP
• Mentor and lead a team
• Manage all aspects of the CDP
• Monitor and report on the performance of email journeys
• Measure campaign effectiveness through data analytics
• Develop and manage large and disparate data sets
• Maintain and improve audience data quality and technology usage
• Activate and maintain target audiences across marketing channels
• Develop complex queries for customer segments
• Partner with cross-functional teams
• Support audience and segmentation creation
• Translate marketing use cases into CDP configurations
• Familiarity with digital audience targeting capabilities
• Experience with event stream data
• Compliance with data protection and privacy regulations
• Strong communication and stakeholder management skills
• Strong analytical, problem-solving, and conceptual skills

Sr. Manager, Marketing - Customer Data Platform (CDP)

• Rapidly develop features to improve user experience and performance of our products
• Engage in cross-team and cross-functional efforts to ensure timely and successful delivery against shared goals
• Plan and lead ambitious technical investments that create high impact to the customers
• Owning the end-to-end product solution, from designing to implementation to shipping to maintaining
• Evaluate and refine team processes to empower team members to deliver high-quality work
• Collaborate with tight-knit teams - teach us what you know and learn from us
• Experience in our current technologies is a bonus — Golang, Javascript, GraphQL, Ruby, Java, AWS
• Motivated talent who wants to take our technology and business to the next level to disrupt the healthcare industry

Fullstack Software Engineer II, Customer Experience

Sales

• Leads the generation of qualified leads for our Sales team
• Generates interest and demand among our target market
• Works closely with the Growth Marketing team
• Sits at the intersection of Marketing, Sales, and Sales Operations
• Develops and drives demand and revenue growth
• Measures success by the amount and quality of new meetings set for our Sales team
• Expert in target audiences and products
• Focus on following up on inbound inquiries and high-quality leads
• Leverages various outreach methods to engage potential customers
• Engages timely follow-up from marketing campaigns and events
• Collaborates with the Growth Marketing team to qualify leads
• Works closely with the Sales team to ensure alignment with ideal customer profile
• Ensures sales directors are well-prepared for first meetings
• Other duties as assigned

Sales Development Representative

• Build and curate customer journeys using Salesforce Marketing Cloud's Journey Builder
• Segmentation and personalization of email campaigns based on customer data and behaviors
• Conduct A/B testing, analyze results, and optimize email performance
• Expertise in HTML, CSS, table-based layouts, and mobile-responsive coding
• Mastery in email development with dynamic content and personalization using AMPScript
• Execute rigorous QA processes to ensure accurate customization and personalization
• Thorough testing to ensure error-free email campaigns
• Troubleshoot bugs, resolve rendering or delivery issues, and implement scripting solutions
• Collaborate with cross-functional teams to meet project deadlines
• Drive performance through strategic processes and data-driven optimizations
• Develop, test, and document email development, setup and query data extension, marketing automations, journeys, and campaign configuration
• Collaborate with stakeholders to scale email campaigns
• Stay abreast of industry trends and adhere to best practices in email development, compliance regulations, and accessibility

Marketing Cloud Email Developer

iOS Engineer

• Collaborating with Product Management and Design to scale and strengthen the Web and iOS experiences
• Building the iOS experience in a fast, accessible, and intuitive way
• Implementing and launching the iOS application
• Partnering with Product and Design teams on application design, user experience, developer workflows, deployment strategies, and testing

iOS Engineer, Navigation

Operations

• Enhance the current and future clinical offerings
• Drive product performance and major strategic initiatives
• Lead strategic projects to improve health practices
• Monitor and analyze service line performance
• Support clinical growth and innovation
• Ensure clinician and clinical practice wellbeing

Director, Strategy and Operations, Clinical Services

Full-stack Engineer

• Build and operate full-stack apps for all audiences
• Build mobile and web apps for members seeking care and advice
• Build workflow and case management apps for the care team
• Lead the application platform
• Provide a digital experience that improves healthcare outcomes
• Collaborate closely with product and design partners
• Showcase insights from data and research teams
• Deliver a personalized and relevant experience
• Deliver improvements, new features, and product experiments
• Invest in code reliability, maintainability, and scalability

Software Engineer, Product

• Collaborate with Product Management and Design to scale and strengthen healthcare experiences
• Build the Android experience in a fast, accessible, and intuitive way
• Partner with Product and Design teams on application design, user experience, developer workflows, deployment strategies, and testing
• Optimize and maintain best-in-class Android apps
• Influence and direct architectural decisions
• Execute on product specifications from Android user's perspective
• Follow best practices for Android development
• Create Engineering Design Documents (EDDs)
• Mentor and contribute to growth in the Android team
• Participate in spec reviews
• Collaborate with Design, Product, and Backend teams
• Lead Android development meetings
• Grow other individuals to become strong tech leads

Remote Jobs at Included Health

Included Health

Senior Backend Software Engineer, Data Services

Included Health

HR Business Partner

Included Health

Android Engineer, Care Delivery

Included Health

Sr. Technical Program Manager, Engineering

Included Health

Proposal & Content Manager

Included Health

Frontend Engineer (Mexico)

Included Health

Client Success Manager

Included Health

Manager, Recruiting Operations

Included Health

Partnerships Director

Included Health

Senior Product/UX Designer

Included Health

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