Customer Support Specialist

🔥 7 minutes ago

🇻🇳 Vietnam – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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inDrive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

✈️ Travel

💰 $150M Debt Financing - inDrive on 2024-03

Logistics • Marketing • Travel

inDrive is a global ride-hailing and delivery super-app that connects passengers, drivers, couriers and businesses through a marketplace where users negotiate fair prices. It offers city rides, city-to-city trips, courier and freight delivery, and consumer and driver financial services (inDrive. Money) such as loans. The company positions itself as an online aggregator focused on safety, local social-impact projects, and expanding mobility and delivery services across many countries.

📋 Description

• Respond to phone calls, emails, and chat messages. • Quickly and efficiently resolve customer issues. • Process returns, exchanges, and customer complaints. • Keep records of each interaction with customers. • Update customer information in the CRM system. • Collect and forward customer feedback to relevant departments. • Inform customers about the status of their inquiries. • Work on a flexible 2-and-2 rotating schedule.

🎯 Requirements

• Excellent oral and written communication skills in both Vietnamese (fluent) and English. • Ability to conduct dialogue politely and professionally. • Ability to work with large volumes of information. • Attention to detail and accuracy in documentation. • Proficiency in PC and basic office programs. • Skills in working with CRM systems and other specialized software.

🏖️ Benefits

• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 47 countries. • Develop your professional skills with access to mentoring, career consulting, and learning programs. • Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. • Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. • Work alongside people who take initiative, speak openly, and challenge themselves to grow. • Improve your language skills through co-financed courses and internal speaking clubs. • Final benefits may vary depending on the location