Senior Content Designer – Customer Service

🔥 2 hours ago

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inDrive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

✈️ Travel

💰 $150M Debt Financing - inDrive on 2024-03

Logistics • Marketing • Travel

inDrive is a global ride-hailing and delivery super-app that connects passengers, drivers, couriers and businesses through a marketplace where users negotiate fair prices. It offers city rides, city-to-city trips, courier and freight delivery, and consumer and driver financial services (inDrive. Money) such as loans. The company positions itself as an online aggregator focused on safety, local social-impact projects, and expanding mobility and delivery services across many countries.

📋 Description

• Identify problems for the content team and design solutions — whether it’s a new process, approach, or a specific piece of documentation. • Work closely with both Product and Customer Support Teams, ensuring the right knowledge is available at the right time. • Help create a Knowledge Base that allows us to treat content like a system, boosting self-service and automation. • Analyze customer flows and define global content scenarios. Ensure our global content is accurate, consistent, and most of all — real-life proofed. • Help evolve content guidelines and standards. • Mentor junior Content Designers on the team. • Balance speed, quality, and scalability when making decisions.

🎯 Requirements

• 3+ years of experience in either UX Writing, Content Design, or Knowledge Management. A portfolio that shows your ability to work at the scenario and logic level. • Senior or lead experience (formal or informal) — at least 1 year. Experience mentoring content designers or UX Writers and reviewing decisions, not just copy • Experience in complex, operational domains: ride-hailing, delivery, fintech, marketplaces, etc. • Hands-on experience building or rebuilding a Knowledge Base or Help Center, treating content as a system. • Strong cross-functional collaboration skills. Experience working closely with Product and Customer Support teams, including situations with ambiguity and pushback. • At least a B2 level of English; C1 is strongly preferred.

🏖️ Benefits

• Help us challenge injustice by creating fair choices for millions of people across 48 countries. • Develop your professional skills with access to mentoring, career consulting, and learning programs. • Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. • Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. • Work alongside people who take initiative, speak openly, and challenge themselves to grow. • Improve your language skills through co-financed courses and internal speaking clubs. • Final benefits may vary depending on the location.