Inetum
10,000+ employees
🤝 B2B
🏢 Enterprise
☁️ SaaS
💰 Post-IPO Equity on 2007-03
B2B • Enterprise • SaaS
Inetum is a European leader in digital services, providing technology consulting, solutions, and software innovation to businesses and public sector entities across 19 countries. With a workforce of 28,000 consultants, Inetum focuses on helping clients achieve digital transformation through a broad range of services, including consulting, software integration, and outsourcing, while prioritizing innovation, customer experience, and agility. Inetum partners with major software providers and offers solutions in vertical sectors like public sector, insurance, and healthcare. In 2023, Inetum achieved sales of 2. 5 billion euros, driven by its growth and scale ambitions.
Ticket Manager
Job not on LinkedIn
🔥 1 minute ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Inetum
10,000+ employees
🤝 B2B
🏢 Enterprise
☁️ SaaS
💰 Post-IPO Equity on 2007-03
B2B • Enterprise • SaaS
Inetum is a European leader in digital services, providing technology consulting, solutions, and software innovation to businesses and public sector entities across 19 countries. With a workforce of 28,000 consultants, Inetum focuses on helping clients achieve digital transformation through a broad range of services, including consulting, software integration, and outsourcing, while prioritizing innovation, customer experience, and agility. Inetum partners with major software providers and offers solutions in vertical sectors like public sector, insurance, and healthcare. In 2023, Inetum achieved sales of 2. 5 billion euros, driven by its growth and scale ambitions.
📋 Description
• Support the technical support team by assigning tasks and monitoring employee performance. • Analyze and prioritize support tickets, ensuring response and resolution timeframes are met. • Identify recurring issue patterns and propose solutions for permanent resolution. • Participate in regular team meetings to align strategies and discuss support process improvements.
🎯 Requirements
• Previous experience as a Ticket Manager • Experience using and supporting SAP systems • Ability to analyze and document tickets related to the SAP environment • Experience providing user support and assistance for operations using SAP
🏖️ Benefits
• diversity and inclusion • welcoming and collaborative environment
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