Senior Business Consultant – Service Management

🕒 April 29

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InfoConsulting

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

InfoConsulting is a global IT consulting and digital transformation firm that delivers end-to-end enterprise solutions centered on IFS products (IFS Cloud, IFS assyst, IFS Ultimo) and related services. The company specializes in ERP implementations, enterprise asset management, field service management, custom reporting, AI/ML augmentation, system integration, ongoing support, and training for manufacturing, transport, energy and other industrial clients. InfoConsulting positions itself as an IFS Elite/Channel partner and provides B2B-focused consulting, implementation, and managed services to help organizations optimize processes and accelerate digital transformation.

📋 Description

• Customer Advisory & Discovery Lead customer workshops to understand current processes, pain points, business objectives, and transformation priorities. • Facilitate future-state design discussions across service management and asset-intensive operations. • Translate business requirements into practical solution approaches. • Challenge inefficient legacy processes and recommend best-practice operating models. • Solution Design & Delivery Support end-to-end implementation projects from discovery through go-live. • Define business process designs for service, maintenance, scheduling, dispatch, mobility, and work execution. • Prepare functional design documents, process maps, user stories, and backlog items. • Work closely with technical teams on integrations, reporting, and data requirements. • Support testing cycles, training, cutover, and hypercare activities. • Stakeholder Management Build trusted relationships with customer sponsors, operational managers, and frontline users. • Present clearly to executive and operational audiences. • Manage workshops professionally and drive decisions to closure. • Communicate risks, dependencies, and recommendations with confidence. • Quality & Commercial Discipline Deliver high-quality outputs on time and to agreed standards. • Support scope management and identify change impacts early. • Contribute to strong project margin outcomes through disciplined delivery.

🎯 Requirements

• Minimum 5 years of experience as a Business Consultant, Functional Consultant, Solution Consultant, or equivalent role. • Proven delivery experience in service management, field service, enterprise asset management, maintenance, workforce scheduling, or work management programs. • Strong experience in one or more enterprise platforms outside IFS, such as ServiceNow, SAP, Oracle, Salesforce, Microsoft Dynamics, Maximo, Infor, ClickSoftware, or similar. • Experience leading workshops, requirements gathering, and business process redesign. • Strong understanding of operational service environments such as utilities, construction, engineering, mining, facilities management, logistics, or field services. • Strong presentation skills with confidence leading customer workshops. • Excellent spoken and written English.

🏖️ Benefits

• Impactful Work : Be part of a fast-growing, award-winning team transforming businesses with IFS solutions. • Career Growth : Access ongoing professional development, including IFS certifications and training. • Flexible Work : Enjoy remote work arrangements and a supportive, innovative culture. • Competitive Package : Attractive salary, plus benefits and performance bonuses. • Global Reach : Work with a global network of over 400 experts across 20 countries, with opportunities to collaborate on international projects.