IT Service Manager

🕒 November 23, 2025

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infodas

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1974

🔐 Security

🏛️ Government

🤝 B2B

Security • Government • B2B

infodas is a cybersecurity company that provides high-assurance products and services for protecting sensitive digital assets, specialized in cross-domain solutions, secure network cards (SDoT product family), and secure data exchange between IT/OT environments. Founded in 1974, it offers cybersecurity consulting, security testing, applied technology, and AI-related services for defense, critical infrastructure operators, and public-sector institutions, with a focus on certified, militarily proven solutions and long-term B2B partnerships.

📋 Description

• Receiving, processing and responding to service requests via phone, email or the ticketing system • Assessing and classifying incidents and requests according to their priority • Communicating agreed solutions to external customers as part of first-level support • Documenting and escalating requests to downstream teams/functions • Actively tracking open incident tickets with the aim of resolving issues within time and quality targets • Activating, documenting and monitoring runtimes of 3rd-party services and licenses • Assisting with the preparation of service and warranty extension contracts • Ensuring SLA compliance and escalating deviations, as well as preparing statistics, overviews and SLA reports • Supporting the optimization of internal processes and workflows • Maintaining service quality and customer satisfaction

🎯 Requirements

• Bachelor’s degree or completed commercial or technical vocational training • Knowledge of ITIL V3/V4 and certification in the area • Professional experience in IT service or IT support and experience working with a ticketing system • Solution- and customer-oriented mindset and ability to work in a team • Strong communication skills, reliability and organizational ability • High quality awareness and a service-oriented approach to work • Very good German and good English skills, both written and spoken • Basic knowledge of long-term service and support contracts

🏖️ Benefits

• Ergonomic, flexible workstations and up-to-date technical equipment and tools, as well as good coffee, water, tea, soft drinks and the obligatory fruit basket 😉 • Opportunities for shaping your role and career development and professional training options are proactively planned and implemented together with your manager • We support work–life balance through flexible working models, a flexitime account and remote work options • Your travel time is fully counted as working time • Bridge days and the days between Christmas and New Year are days off, increasing your vacation allowance • Christmas bonus, employer-funded pension scheme, capital-forming benefits and professional advice on salary conversion are also included in your package • Through the company bike program “infodas on bike” with a monthly employer subsidy you can take advantage of cycling to work