Director, Account Management

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Informed Decisions

WebsiteLinkedInAll Job Openings

2 - 10 employees

☁️ SaaS

👥 HR Tech

🤖 Artificial Intelligence

SaaS • HR Tech • Artificial Intelligence

Informed Decisions is a B2B SaaS interview intelligence platform that uses AI and industrial-organizational (IO) psychology to transcribe, analyze, and standardize interviews. It provides a library of skills-based interview questions, AI-powered transcription and summaries, interviewer feedback, and analytics to reduce bias, improve quality-of-hire, and integrate with applicant tracking systems and HR workflows. The platform targets HR teams and hiring managers, helping organizations streamline hiring, measure retention and performance, broaden diverse talent pools, and continuously optimize interview processes.

📋 Description

• Drive Revenue & Expansion: Own the entire account management function for the organization, across all books of business and market segments. • Personally manage and oversee a portfolio of strategic enterprise accounts, identifying and executing up-sell, cross-sell, and expansion opportunities to exceed growth targets. • Lead the end-to-end contract renewal process, partnering cross-functionally with Sales, Legal, and Finance to optimize MSA/SOW revisions and addendums. • Proactively lead a comprehensive account planning process that establishes mutual performance objectives, financial forecasts, and critical success metrics (KPIs) to demonstrate clear ROI. • Lead impactful Quarterly Business Reviews (QBRs) and program reviews to showcase value delivered, share business intelligence, and strategically align on future growth roadmaps. • Recruit, mentor, and manage a high-performing team of account management professionals, fostering a culture of accountability, collaboration, and continuous improvement. • Set clear performance expectations, deliver regular coaching/feedback, and implement training programs to elevate strategic account management and value articulation capabilities. • Cultivate and maintain strong, productive relationships with executive-level client stakeholders across assigned verticals. • Act as a fierce client advocate internally, translating customer insights, sentiment, and feedback into actionable operational and service delivery enhancements.

🎯 Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, Life Sciences, or a related field is required • Master’s degree and clinical background preferred • Minimum 10+ years of progressive experience in account management, customer success, or business development within the healthcare industry, with a strong focus on enterprise-level clients. • 2+ years of direct experience managing, mentoring, or leading account management or customer success team members. • Proven track record working in organizations that sell digital health products to employers, with a specific focus on the lab or health systems verticals. • Proficiency in CRM systems (e.g., Salesforce) and familiarity with technology-based healthcare or SaaS solutions.

🏖️ Benefits

• Fully Remote • Customer Success