International Customer Support Specialist

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Ingredion Incorporated

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10,000+ employees

Ingredion Incorporated (NYSE: INGR) headquartered in the suburbs of Chicago, is a leading global ingredient solutions provider serving customers in more than 120 countries. With 2023 annual net sales of nearly $8 billion, we turn grains, fruits, vegetables and other plant-based materials into value-added ingredient solutions for the food, beverage, animal nutrition, brewing and industrial markets. With Ingredion Idea Labs® innovation centers located worldwide and approximately 12,000 employees, we co-create with customers and fulfill our purpose of bringing the potential of people, nature and technology together to make life better.

📋 Description

• Process international customer orders accurately using SAP and Salesforce. • Support customers with inquiries related to order status, shipment updates, delivery timing, and documentation. • Resolve routine order discrepancies, delivery concerns, and basic customer complaints. • Prepare export documentation, including commercial invoices, packing lists, and bill of lading instructions. • Coordinate routine international shipments with freight forwarders, brokers, and logistics providers. • Track shipments and proactively escalate delays, documentation gaps, or non-standard requirements. • Maintain accurate customer, order, and shipment data while ensuring compliance with export procedures and record retention requirements. • Participate in continuous improvement initiatives and support daily operational service levels.

🎯 Requirements

• Bachelor’s Degree preferred. • 2–4 years of experience in customer support, logistics, export operations, or order management. • Experience with SAP, Salesforce, EDI, or similar business systems. • Knowledge of international shipping, export documentation, and logistics processes is preferred. • Strong organizational, communication, and analytical skills.

🏖️ Benefits

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success. • Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being. • Career Growth – Learning, training, and development opportunities, including tuition reimbursement. • Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally. • Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel.