International Customer Support Specialist

🕒 July 7

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ingredion Incorporated

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Ingredion Incorporated is a leading global ingredient solutions provider headquartered in the suburbs of Chicago. Serving customers in over 120 countries, the company specializes in transforming grains, fruits, vegetables, and other plant-based materials into value-added ingredient solutions for various markets, including food, beverage, animal nutrition, and industrial sectors. With around 12,000 employees, Ingredion harnesses the potential of people, nature, and technology to enhance life, operating numerous innovation centers worldwide to co-create with customers and meet their ingredient needs.

📋 Description

• Process international customer orders accurately using SAP and Salesforce. • Support customers with inquiries related to order status, shipment updates, delivery timing, and documentation. • Resolve routine order discrepancies, delivery concerns, and basic customer complaints. • Prepare export documentation, including commercial invoices, packing lists, and bill of lading instructions. • Coordinate routine international shipments with freight forwarders, brokers, and logistics providers. • Track shipments and proactively escalate delays, documentation gaps, or non-standard requirements. • Maintain accurate customer, order, and shipment data while ensuring compliance with export procedures and record retention requirements. • Participate in continuous improvement initiatives and support daily operational service levels.

🎯 Requirements

• Bachelor’s Degree preferred. • 2–4 years of experience in customer support, logistics, export operations, or order management. • Experience with SAP, Salesforce, EDI, or similar business systems. • Knowledge of international shipping, export documentation, and logistics processes is preferred. • Strong organizational, communication, and analytical skills.

🏖️ Benefits

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success. • Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being. • Career Growth – Learning, training, and development opportunities, including tuition reimbursement. • Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally. • Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel.