Medical Information Specialist II

🕒 2 days ago

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints • Conduct study compliance calls to volunteers enrolled in clinical/medical research trials • Enroll participants in educational seminars • Provide patient support to patients enrolled in Patient Support Programs • Collect demographic data and disposition for product, sample and literature fulfillment • Maintain excellent quality and productivity standards for all client programs • Adhere to program scripts and guidelines • Accurately collect information required by individual programs • Exhibit effective communication and tele-management skills • Converse with callers in an empathetic manner • Display flexibility within department to maximize utilization • Adhere to all company policies and Standard Operating Procedures • Possess effective organizational skills, including working on multiple projects simultaneously • Must safeguard patient privacy and confidentiality

🎯 Requirements

• Current US healthcare professional license: RN • Excellent verbal, written and listening communication skills • Competency with a computer keyboard and mouse • Ability to join frequent meetings and calls without disruption or disconnecting • Competency with Call Center Telephone Technology • Pleasant telephone manner • Ability to work both independently and within a group setting • Results oriented, excellent organizational skills and ability to work cross-functionally

🏖️ Benefits

• Competitive pay that recognizes your experience, expertise, and impact • Comprehensive benefits including medical, dental, and vision coverage • Accrued paid time off • 401(k) with company match • Disability and life insurance • Paid maternity and paternity leave • Company-paid holidays • Recognition programs, contests, and awards • Continuous growth opportunities through learning, leadership development, and career advancement support • A collaborative culture where your ideas are valued and your work makes a difference