System Engineer

🔥 7 minutes ago

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Innovatrics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

🤖 Artificial Intelligence

🧬 Biotechnology

🔒 Cybersecurity

Artificial Intelligence • Biotechnology • Cybersecurity

Innovatrics is a technology company specializing in the development of biometric solutions for various applications including elections, border control, and digital identity management. Based in Bratislava, Innovatrics operates globally, providing innovative biometric technologies that serve over a billion individuals across more than 80 countries. The company prides itself on a commitment to collaboration, accountability, and excellence, empowering its team to create impactful solutions tailored to secure onboarding and identity verification needs.

📋 Description

• Learn the supported solution, customer context, and how our L1/L2/L3 support model works • Shadow ticket handling, environment checks, and incident troubleshooting in real production setups • Own customer tickets end-to-end: triage, investigation, updates, and resolution within SLA • Troubleshoot using logs, system behavior, and structured reproduction; escalate to L2/L3 when needed • Coordinate with HQ and local stakeholders during incidents (Support team, System Engineers, Solution Managers, ...) • Resolve standard incidents independently and consistently according to the support process • Contribute to knowledge base and ticket hygiene (clear steps, root cause notes, reproducible findings) • Support stability: help minimize downtime through proactive checks, clean escalations, and follow-through • Analyze incidents, request missing info, reproduce issues, propose resolution steps • Keep tickets up to date, communicate progress clearly via portal/email/calls • Monitoring, coordinating patches/changes in customer environments, and supporting troubleshooting sessions • Involve System Engineers / Solution Managers / Engineering when needed, track progress • Willingness to join scheduled 24/7 on-call rotations (project-dependent)

🎯 Requirements

• High proficiency in English, Spanish, and Portuguese (written and spoken) • Strong ownership, structured troubleshooting, and attention to detail • Comfortable communicating with customers under time pressure (SLA-driven) • Reliable and able to work independently, while escalating early when needed • Must-have • Linux administration experience in production environments • Kubernetes fundamentals – ability to work with pods/services, collect and analyze logs, perform basic troubleshooting • Ability to read logs and identify likely triggers and root causes • Experience working in a ticket-based support environment (internal or external) • Nice-to-haves • Helm (basic usage or understanding) • Databases: PostgreSQL / MSSQL / Oracle (connectivity checks, basic queries) • Networking fundamentals (DNS, ports, firewalls, connectivity troubleshooting) • Monitoring & logging tools: Grafana, ELK (or similar) • Messaging services exposure • Scripting / automation basics (Bash, Python, or similar)

🏖️ Benefits

• CompensationAt Innovatrics, we offer competitive compensation aligned with role level, experience, skills, and location. • Salary: We hire across seniority levels — compensation is tailored to your experience.