Support and Implementation Analyst – Hospital Systems

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Inovadora Sistemas

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1985

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Inovadora Sistemas is a Brazilian software company specializing in digital management solutions for healthcare and social assistance. It provides integrated platforms for municipal health, hospitals (G‑HOSP), social assistance, health surveillance, emergency units (UPA), electronic health records (G‑MUS) with SBIS certification, endemics management, and analytics, and also offers AI-driven tools like a virtual health chat (IVI). With over three decades of experience, the company serves 200+ municipalities, reaches more than 12 million citizens, and supports thousands of professional users across multiple Brazilian states.

📋 Description

• Implement systems at client sites, ensuring installation, configuration, testing and operational readiness of the contracted modules • Provide initial and refresher training on system use, managing the process end-to-end • Test implementation modules and features before release and deployment of new versions • Manage implementation documentation, validating and obtaining signatures on terms and reports • Provide technical support to clients via phone, email, chat and corporate WhatsApp • Prioritize support requests according to urgency levels • Open and document tickets, recording requests, defects and system faults, and forwarding incidents to other departments • Monitor tickets and ensure responses to clients within agreed timeframes • Resolve complex incidents, escalating them when necessary • Provide technical support to partner resellers • Collaborate with internal teams to resolve requests and deliver training • Support the commercial/sales team with the technical analysis of tender documents (RFPs), opportunities and gaps • Participate in POCs, analyzing and validating requirements in tender documents • Identify opportunities to improve implementation and support processes • Conduct client visits to monitor interaction and satisfaction with the solutions • Be on-call for emergencies and as required

🎯 Requirements

• Strong verbal and written communication skills • Knowledge or experience with regulations, manuals and programs of the Brazilian Ministry of Health and ANS (National Supplementary Health Agency) • Bachelor's degree • Willingness to travel • Must reside in Santa Catarina

🏖️ Benefits

• Pharmacy discount plan • Food allowance • Meal voucher • SESI telemedicine • Unimed health plan • BB DENTAL (dental plan) • Access to Alura training platform courses • Educational partnerships • Access to CDL, SESI and SESC partnership benefits • TotalPass • Mediquo (telemedicine)