Support and Implementation Analyst

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Inovadora Sistemas

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1985

☁️ SaaS

🤝 B2B

🏛️ Government

SaaS • B2B • Government

Inovadora Sistemas is a Brazilian software company specializing in digital management solutions for healthcare and social assistance. It provides integrated platforms for municipal health, hospitals (G‑HOSP), social assistance, health surveillance, emergency units (UPA), electronic health records (G‑MUS) with SBIS certification, endemics management, and analytics, and also offers AI-driven tools like a virtual health chat (IVI). With over three decades of experience, the company serves 200+ municipalities, reaches more than 12 million citizens, and supports thousands of professional users across multiple Brazilian states.

📋 Description

• Perform system implementations with clients, ensuring installation, configuration, and testing processes are executed and that the contracted modules are successfully operationalized. • Conduct initial and refresher training on the use of our systems for clients, taking responsibility for the end-to-end process. • Test implementation modules and the features provided by each release/version before they are released and deployed. • Manage documentation resulting from implementations, ensuring that all terms, reports, and other documents are validated and signed, thereby confirming service delivery. • Provide technical support — from basic to advanced — to Inovadora's clients via phone, email, chat, or corporate WhatsApp, identifying issues and assisting in their resolution. • Open support tickets for your interactions, recording client requests in detail as well as system defects and issues, and routing items that require assistance from other teams. • Track open tickets, ensuring the client receives appropriate updates on their requests within agreed timeframes. • Provide technical support to Inovadora's partner resellers, answering questions about implementation and system usage. • Visit clients to closely monitor their interaction with and satisfaction regarding our solutions.

🎯 Requirements

• Basic computer knowledge (Windows and Linux); • Proactive in identifying and resolving problems, ensuring customer satisfaction; • Completed or in-progress degree is a plus; • Residence in the Chapecó region; • Availability to travel.

🏖️ Benefits

• Food allowance • Meal voucher • Sesi telemedicine service • Unimed health plan • BB Dental (dental plan) • Educational partnerships • Access to CDL | SESI | SESC agreements/benefits • Courses on the Alura platform