Customer Success Manager

🔥 57 minutes ago

🇲🇽 Mexico – Remote

💵 $1.5k / month

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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InsideOut

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🎯 Recruiter

🤝 B2B

Recruitment • B2B

InsideOut is a recruiting and placement service that sources, screens, and delivers pre-vetted virtual assistants (VAs) and specialists for small businesses and solopreneurs. They provide a done-for-you hiring process—booking a strategy call, sourcing candidates from strategic regions (Philippines, Latin America, South Africa, Egypt), delivering a curated shortlist within 5–7 business days, and supporting offer negotiations and onboarding. InsideOut emphasizes cost-effective global talent (hourly ranges listed by region), a six-month replacement guarantee, pay-only-when-you-hire pricing (no subscriptions), and ongoing post-hire support. Roles covered include general and executive assistants, sales, operations/HR, marketing and creative, and accounting/bookkeeping, targeting U. S. businesses that want to scale by outsourcing administrative and specialist tasks.

📋 Description

• Act as the primary liaison for client inquiries across email, text, and phone calls • Respond to client inquiries in a timely manner • Handle client escalations quickly and resolve issues • Update internal platforms after resolving issues • Support client onboarding processes • Assist during scheduled client meetings • Conduct outbound follow-up calls when additional assistance is needed • Address issues proactively before they escalate • Manage client call processes and script updates via a CRM Script Editor after training • Serve as the primary voice and representative of the company • Maintain strong client relationships, customer satisfaction, and retention

🎯 Requirements

• Minimum 1 year of experience in a Customer Success Manager role • Strong written and spoken English communication skills with a neutral or excellent speaking accent • C1 English level required; speaking strictly in English during the whole shift • Highly adaptable to new platforms and digital workflows • Experience with Gmail and Google Spreadsheets • Experience with RingCentral preferred but not required • Minimum 16GB RAM • Reliable backup power source • Backup Internet Service Provider (ISP) • Willingness to adjust schedule during urgent or emergency situations • Ability to work independently and consistently meet expectations without micromanagement • Resume and audio recording must be submitted in English • Publicly accessible 30–90 second audio or video recording in English required • Screenshot of internet speed test result required

🏖️ Benefits

• High-trust role with meaningful, direct client impact • Long-term growth potential within the company • Supportive team culture built on accountability and excellence

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