Customer Implementation Manager – API & SDK

🔥 5 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

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Insider One

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

📣 Marketing

💼 Consulting

☁️ SaaS

💰 $500M Series E on 2024-12

Marketing • Consulting • SaaS

Insider One is an AI-native customer engagement and personalization platform delivered as SaaS. It provides a unified customer data platform (CDP), personalization, journey orchestration, reporting/analytics, and behavioral insights, and connects to 100+ integrations to support multichannel marketing across web, email, mobile apps, site search, SMS/RCS, WhatsApp, push, and conversational CX. The platform targets marketing and customer engagement teams at enterprise and e-commerce brands to improve engagement, conversions, and lifetime value.

📋 Description

• Proactively engage with customer technical decision-makers and influencers • Use customer business, industry, needs, competitive landscape, and priorities to support digital transformation • Run data workshops to create solution implementation plans aligned with customer goals and technical environments • Drive pilots, proofs of concept, and value optimization toward productive deployments • Troubleshoot technical issues during implementation and ongoing campaign deployment • Identify, escalate, and resolve technical blockers, including configuration changes and sample coding • Collaborate with product and support teams to remediate blockers • Apply best practices to guide customer strategy and future growth for Insider One solutions

🎯 Requirements

• Bachelor's degree in Computer Science or a related field • Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications • Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts • Outstanding verbal and written communication skills, with ability to orchestrate, lead, and influence virtual teams • Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management • Familiarity, awareness, or strong working knowledge of JavaScript, jQuery, HTML, CSS, REST, XML, and database technologies • Strong product command and technical domain knowledge of SaaS, Marketing, Mobile Applications, APIs, SDKs, or Programming • Strong communication skills in English and German

🏖️ Benefits

• Be part of a diverse team with 50+ nationalities • Internal trainings covering AI fundamentals, coding, foreign languages, and personal development skills • Access to Spotify, LinkedIn Learning, Blinkist, and MasterClass • Eligibility-based ESOP share ownership • Rewarding referral bonuses • Volunteering and purpose-driven social impact projects • Global retreats and team-building activities • Equal opportunity, zero-discrimination workplace