Technical Support Specialist

🕒 April 16

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Insider One

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $500M Series E on 2024-12

SaaS • Artificial Intelligence • B2B

Insider One is an AI-native customer engagement and personalization platform delivered as SaaS. It provides a unified customer data platform (CDP), personalization, journey orchestration, reporting/analytics, and behavioral insights, and connects to 100+ integrations to support multichannel marketing across web, email, mobile apps, site search, SMS/RCS, WhatsApp, push, and conversational CX. The platform targets marketing and customer engagement teams at enterprise and e-commerce brands to improve engagement, conversions, and lifetime value.

📋 Description

• Support seamless experiences to our partners • Troubleshoot technical issues and find resolutions for partner requests • Review partner queries and find creative solutions that streamline their requirements • Leverage knowledge to help partners with technical struggles • Advocate for partners by providing feedback to the Product team • Meet SLAs for response time and issue resolution

🎯 Requirements

• A university degree in Business, Marketing, Engineering, or related fields • Experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams • Strong communication skills in writing (English and German) • High sense of responsibility and accountability • Ability to provide timely responses and follow up systematically • A natural problem solver with a positive attitude and love for helping others succeed • Good debugging/troubleshooting skills • Knowledge of HTML, CSS, or other programming languages is a plus

🏖️ Benefits

• a chance to work in an international, diverse, and inclusive environment, • access and opportunity to gain a limitless network all over the globe, • a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, • to be part of an industry that’s shaping the future of customer experiences • competitive compensation packages, • access to many hard and soft skills pieces of training to help you improve and challenge yourself, • weekly training on our Sales University where we host industry leaders, • access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge, • space to share your skills, and even deliver pieces of training and workshops if you wish. Sharing is caring! • the infamous team activities that are bursting with fun, • no Dress Code!