Insider.
Artificial Intelligence • SaaS • Marketing
Insider is a leading AI-native omnichannel experience and customer engagement platform that offers advanced marketing solutions to empower marketing teams worldwide. The company focuses on delivering personalized, data-driven customer experiences across a wide range of channels, such as web, email, WhatsApp, SMS, and more. By utilizing artificial intelligence and machine learning, Insider helps brands optimize customer acquisition, engagement, and retention, driving significant increases in conversion rates and return on investment. Trusted by over 1,200 brands internationally, Insider continuously innovates its platform to include capabilities like behavioral analytics, journey orchestration, and predictive marketing.
Account Director - MENA
July 29
Insider.
Artificial Intelligence • SaaS • Marketing
Insider is a leading AI-native omnichannel experience and customer engagement platform that offers advanced marketing solutions to empower marketing teams worldwide. The company focuses on delivering personalized, data-driven customer experiences across a wide range of channels, such as web, email, WhatsApp, SMS, and more. By utilizing artificial intelligence and machine learning, Insider helps brands optimize customer acquisition, engagement, and retention, driving significant increases in conversion rates and return on investment. Trusted by over 1,200 brands internationally, Insider continuously innovates its platform to include capabilities like behavioral analytics, journey orchestration, and predictive marketing.
📋 Description
• We are Insider, a B2B SaaS company that drives growth for its clients around the world. • We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. • We have just celebrated our $500M Series E funding round, led by General Atlantic. • Before this, we’ve unlocked unicorn status following our Series D round. • We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies. • Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. • The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards. • If you want to join us on this journey, just keep reading. • Good salespeople need two things: world-class innovative products and convenient commercials to cater to their prospects. • We are not only disrupting the tech ecosystem and democratizing the market but we are also disrupting the entire Saas sales community as well.
🎯 Requirements
• 8+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS • Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world! • Proven track record of using sales & persuasive skills • To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients • To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around-the-clock support • Passion for testing, measuring, and improving outreach and follow-up the effectiveness • Strong communication skills in both writing and speaking (Arabic & English) • High sense of responsibility and accountability • A strategic thinker with excellent project and time management skills • Experience negotiating and navigating contracts and legal discussions • Thrives in a fast-paced, high-growth, rapidly changing environment • Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. • Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientists). • Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts. • Experience in managing various stakeholder relationships to get consensus on solutions/engagements required. • A university degree in Business, Marketing, Engineering, or related fields
🏖️ Benefits
• We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. • Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!
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