Customer Success – Clinical Applications Specialist

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InsightRX

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🤖 Artificial Intelligence

💰 $10M Series A on 2019-09

Healthcare Insurance • Pharmaceuticals • Artificial Intelligence

InsightRX is a healthcare technology company specializing in precision dosing and clinical analytics. They develop tools that utilize patients' unique pharmacological profiles to optimize dosing regimens, thereby improving drug efficacy and patient safety. InsightRX offers solutions such as model-informed precision dosing, real-time clinical analytics, and clinical decision support systems aimed at enhancing therapeutic outcomes across various therapeutic areas, including infectious disease and bone marrow transplant. The company collaborates with healthcare providers and life science organizations to individualize treatment and maximize therapeutic success. Their technology is integrated with electronic health record systems to ensure seamless operation and minimal manual input, facilitating precision medicine and reducing adverse drug events.

📋 Description

• Own the clinical success of new InsightRX Nova and Apollo customers, from contract signing through go-live and beyond • Lead onboarding for new hospital and health system customers, managing timelines and running formal training • Build clinical credibility; pharmacists want to know you speak their language before they'll engage with the tool • Provide ongoing clinical support and pharmacokinetic expertise so customers get real value from our platforms • Contribute to hospital-level policy and protocol discussions where our software intersects with clinical practice • Lead live virtual training sessions presented to pharmacists learning how to use the software • Work closely with account executives to manage customers’ happiness, pharmacokinetic and clinical outcome metrics, and interest in new InsightRX products • Build and maintain training materials, documentation, and educational content for customers • Collaborate with our Data Science team on analytics and reporting that help customers use the platform more effectively • Bring the customer's voice into Product, Sales, and Marketing conversations • Take initiative on projects beyond the core role. The people who thrive here tend to find, or create, opportunities in research, content, product feedback, events, and more

🎯 Requirements

• PharmD • Genuine interest in or passion for pharmacokinetics. Deep expertise isn't required, we'll help you build it, but the curiosity has to be real • Demonstrated experience presenting to groups and communicating clearly under pressure • Experience working independently across multiple stakeholders (clinical, technical, administrative) to see a project through • Excellent oral and written communication skills • Comfort with ambiguity and a fast-moving, evolving environment. Priorities shift as we grow, and we're upfront about that. • PGY1 +/- PGY2 residency training (preferred) • A track record of completing long-term, multi-stage projects (preferred) • Clinical expertise or strong clinical interest relating to our core offerings of pharmacokinetics, Infectious Diseases, and/or Bone Marrow Transplant/Oncology, and additional expertise or interest in anticoagulation, solid organ transplant, medication safety, and/or transitions of care. (preferred) • Prior customer success, account management, or client-facing experience in a healthcare or health-tech setting (preferred)

🏖️ Benefits

• Company equity • Medical, vision and dental insurance • 401(k) • Long-term disability and life insurance • Flexible Spending Account (FSA) • Unlimited PTO - most people take 3-4 weeks per year • $250/year home office stipend