Enterprise Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Inspectorio

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

📦 Logistics

🏭 Manufacturing

🍽️ Food & Beverage

💰 $50M Series B on 2022-01

Logistics • Manufacturing • Food & Beverage

Inspectorio is a company that develops an AI-powered supply chain management platform. Their platform focuses on quality risk management, responsible sourcing and compliance, traceability and transparency, production management, and supply chain network management. Inspectorio offers solutions to brands, retailers, and suppliers across industries such as apparel and footwear, food and beverage, home and furniture, and other multi-category retail sectors. The company aims to optimize supply chain operations by enabling AI-led insights and risk assessments to enhance transparency and efficiency, thus helping companies meet their strategic sustainability goals.

📋 Description

• Manage a portfolio of key customer accounts and drive customer success metrics including GRR, NRR, and adoption • Build and deepen executive relationships through QBRs, MBRs, and regular check-ins • Present customers’ key performance metrics and health scores • Propose, develop, and lead adoption plans and corrective action plans • Influence long-term strategic direction with C-level executives as a supporting business partner • Maintain account health through documents, meetings, presentations, reports, and webinars • Build trusted senior-level customer relationships and deliver high-quality services • Inform account strategy and develop business growth opportunities with company leaders and Product • Negotiate with internal and external stakeholders to resolve client business problems • Drive business development, forecast accurately, and achieve strategic goals throughout the customer impact journey • Understand customers’ Quality and Sustainability goals, strategic growth plans, business drivers, technology strategy, and competitive landscape • Lead system configuration conversations and collaborate with Product and Solutions Consulting • Stay current with Product and industry developments and prescribe impactful solutions • Maintain clear, updated documentation for team enablement • Navigate Fortune 100 enterprise complexities to develop optimal stakeholder solutions • Use active listening to translate business problems into requirements and identify solutions through configuration, process recommendations, or product development

🎯 Requirements

• 5+ years in client-facing roles, ideally in international supply chain tech • 5+ years in B2B SaaS with a track record of exceeding targets • Strong consulting, implementation, and client engagement experience • Ability to diagnose business problems, define requirements, and propose practical solutions • Ability to translate complex processes into clear process maps/flowcharts • Analytical and consultative approach • Comfort with analytics tools, application software, and digital technology • Knowledge of API and SFTP integrations, automation, and basic HTML/web concepts • Excellent written, verbal communication, and presentation skills • Ability to partner with Product and stay current with market and competitive updates • Ability to manage multiple priorities and own monthly/quarterly objectives in a remote, distributed setup • Fluent in English and Spanish

🏖️ Benefits

• Unlimited Annual Leave • Flexible Working: Work from home, a coffee shop, or global hubs • Project Ownership • Personal and professional development opportunities • Global, diverse, and innovative team from 30+ countries • Remote and hub company and team events