Account Manager II

🕒 5 days ago

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Logo of Instacart

Instacart

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

eCommerce • Transport • Retail

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Collaborate with the Sales Team to build trusted CPG Client and Agency relationships • Fluent in creating full funnel media mix strategies with alignment to partner objectives • Lead CPG cadence calls utilizing data visualization to present a story around campaign performance • Builds persuasive narrative to influence advertisers to implement optimization and upsell strategies to enhance campaign effectiveness • Eloquent in objection handling with the ability to influence advertisers and set direction against multiple stakeholders • Acts as the voice of the customer, proactively advocate product enhancements to internal stakeholders • Serve as a product expert, has deep understanding of ad products with the ability to communicate how products operate and serve to advertisers • Participate in cross functional projects, provides thought leadership and feedback • Influence standards, best practices and shares learnings at the category team level • Internally champion and provide the vision for the Quarterly Business Review; present campaign insights to CPGs with an analytical mindset • Contributes in gap to goal planning and manages quota over multiple business units • Troubleshoot issues with limited guidance from Manager • Actively engage in Advertiser Success team activities including opportunities to lead projects and participate in team wide programs

🎯 Requirements

• Undergraduate college degree required (BA/BS degree in business, advertising, commerce, digital marketing or related field is preferred) • 4-6+ years of similar work experience • Proven track record of building strong customer relationships • Familiarity with Microsoft Excel, Google Drive (GMail, Docs, Sheets and Slides), Salesforce and Tableau. Mode is a plus • Knowledge of paid search, display, account management, ad serving, CPG or e-commerce • Ability to work independently, manage multiple priorities and take initiative in a high paced environment • High attention to detail, exceptional organizational skills and creative problem solver • Comfortable analyzing data with the ability to interpret and tell a story in a client-facing role

🏖️ Benefits

• Competitive salary • Sales Incentive Plan • New hire equity grant and annual refresh grants • Flexible work arrangements

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