Trust & Safety Specialist – Law Enforcement Response

🔥 12 hours ago

🏄 California, Colorado, +16 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $23 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

eCommerce • Transport • Retail

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Legally airtight response record: Every valid subpoena, warrant, and court order processed accurately and on time — with clear documentation that holds up to Legal review and protects Instacart from compliance risk. • Trusted law enforcement partner: Law enforcement agencies receive timely, policy-compliant responses to data requests. • Faster, cleaner investigations: User identification and records pulls for misconduct and safety investigations are completed with precision- reducing cycle time and improving outcomes for Trust and Safety. • Cross-functional credibility: Legal and other internal stakeholders rely on you as the go-to expert for LER policy questions, knowing you can communicate nuanced legal and privacy issues clearly in high-stakes situations. • Process resilience: Emergencies and real-time safety situations are handled calmly and methodically, with documentation that makes handoffs and future responses even smoother.

🎯 Requirements

• Familiarity with legal language and the US and/or Canadian criminal justice system, including how subpoenas, warrants, and court orders work in practice • Strong written communication skills — able to draft clear, accurate responses to legal process and explain complex policy to both law enforcement and internal stakeholders • Ability to stay calm, methodical, and detail-oriented in time-sensitive or emergency situations • Comfort handling sensitive, confidential information with a high degree of discretion • Working knowledge of Google Drive, Excel, or Google Sheets for collaboration and basic data analysis • Genuine interest in law, policy, and privacy — and a desire to build expertise at this intersection. • Experience with applicable privacy laws and regulations (e.g. CCPA, PIPEDA, SCA) is a plus. • Hands-on experience using investigative tools to locate and pull records from limited information is a plus. • Prior legal or privacy operations experience, including drafting or reviewing responses to legal process is a plus. • Basic SQL fluency and comfort with Adobe Acrobat or similar PDF tools is a plus.

🏖️ Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work. • This role is eligible for a new hire equity grant as well as annual refresh grants.