Mid-level Customer Success Analyst

🕒 April 1

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51 - 200 employees

We offer the best technology for retailers to thrive in their eCommerce Operations - from storefront to delivery.

📋 Description

• Analyze product usage data to generate insights that help customers improve their operational objectives. • Conduct trainings and guide customers in the adoption of CIHS, ensuring the implementation of metrics and efficient use of the platform. • Lead weekly follow-up meetings with customers, recording key points, decisions, and deadlines. • Support the incident escalation process with the Support team and the Customer Success Manager. • Create and keep support materials up to date (documentation, presentations, user manuals, quick guides). • Develop and update project tracking in Jira, monitoring deliveries and outstanding items. • Perform analysis and quality control of support tickets, ensuring consistency and best practices. • Conduct operational metrics analyses and propose improvements for clients' operations.

🎯 Requirements

• Degree in Business Administration, Engineering, Logistics, or related fields. • Previous experience in operations/logistics or in roles related to process analysis. • Intermediate Excel skills (data analysis); G Suite is a plus. • Spanish and/or English (optional). • Prior experience serving corporate clients (B2B) is desirable.

🏖️ Benefits

• 25 days paid vacation (PTO). • Educational budget to support your studies or language courses. • Device rental allowance. • Structured onboarding to ensure your success in the role.