Administrative Assistant – Customer Support

Job not on LinkedIn

🕒 September 1

🇧🇷 Brazil – Remote

💵 R$2k - R$2.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Administrative Assistant

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Instituto CDT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

📚 Education

🏥 Healthcare

Education • Healthcare

Instituto CDT is a Brazil-based medical education provider that offers hands-on postgraduate courses, immersive in-person trainings, hybrid and online (EaD) programs, short practical courses, and practical medical manuals and books. The institute focuses on surgical and clinical specialties (e. g. medicine of emergency, intensive care, pain medicine, endocrinology, psychiatry, nutrology, etc. ), emphasizing practical, applied training for working physicians and robust student support. It markets certifications, imersões (immersions), and books to help clinicians gain technical skills and improve employment and remuneration; it reports over 21,000 students and is headquartered in São Paulo.

📋 Description

• Conduct onboarding for new students • Guide students on access to platforms, communication groups, and telemedicine practices • Provide customer service and support through multiple communication channels • Assist customers with opening and tracking support tickets • Record sessions and support the organization of telemedicine practices • Attend practical classes, providing operational support to students, instructors, and program coordinators • Monitor students and interactions on social media, messaging groups, and other relationship channels • Organize shipping lists for books, materials, and labels • Track the signing of contracts, enrollment statements, and other documents • Follow up with students who have overdue payments and provide guidance on resolving outstanding financial obligations • Support the execution of events, launches, and commercial initiatives promoted by the institution • Maintain spreadsheets, administrative controls, and Excel reports • Support the creation and editing of simple materials in Canva • Keep records, registrations, and information up to date • Collaborate with academic, commercial, and administrative teams to ensure a positive student experience

🎯 Requirements

• Previous experience in customer service, online support, or customer relationship management • Basic Excel proficiency • Basic Canva proficiency • Familiarity with digital tools and customer service systems • Flexible schedule and availability • Availability to work weekends, according to the academic calendar, events, and practical classes • Availability for occasional travel, if required • Ability to work effectively in dynamic environments with frequent interaction with students and instructors • Experience in education companies, online courses, or the infoproducts market • Knowledge of CRM systems and customer relationship platforms

🏖️ Benefits

• Health insurance • Performance bonus • Meal allowance • Home office allowance • Day off