Administrative Assistant – Customer Relations

🕒 August 18

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Administrative Assistant

👻 Ghost score 42%

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🗣️🇧🇷🇵🇹 Portuguese Required

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Logo of ROIT

ROIT

51 - 200 employees

Founded 2016

💼 Consulting

⚖️ Legal

☁️ SaaS

Consulting • Legal • SaaS

ROIT is a Brazilian tax-technology company that provides an integrated ecosystem of SaaS solutions and AI-powered tools to help medium and large companies prepare for and manage the 2026 tax reform. Its offerings include an official tax-reform calculator that reprocesses SPED files and invoices, an Invoice-to-Pay automation suite (with ERP/SAP integrations), Tax Discovery for reclaiming taxes, regulatory consulting and education programs, and ongoing support for compliance and scenario planning.

📋 Description

• Provide customer service and support, monitoring their requests and needs • Maintain close and clear communication with customers • Support the team in tracking requests and resolving inquiries • Record and monitor customer information and requests • Identify needs and opportunities to improve the customer experience • Assist in monitoring the customer journey and satisfaction • Collaborate with other departments to ensure a positive customer experience

🎯 Requirements

• Currently pursuing a bachelor's degree in Accounting, Law, Economics, or Business Administration • Organized and detail-oriented • Basic knowledge of Excel and Microsoft Office is a plus

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