Manager, HR Shared Services

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Instructure

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Education • SaaS • Artificial Intelligence

Instructure is an educational technology company that provides various digital tools and platforms to enhance and streamline teaching and learning experiences across different educational levels, from K-12 to professional education. Central to their offerings is the Canvas Learning Management System (LMS), which serves as a comprehensive hub for educators and students to connect and communicate effectively. Instructure also offers additional tools such as Canvas Studio and Canvas Catalog, as well as data-driven insights through Intelligent Insights that utilize AI to improve educational outcomes. The company's products are designed to support evidence-based decision-making, optimize technology usage, and foster impactful results in educational environments.

1001 - 5000 employees

Founded 2016

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Lead, coach, and develop a team of HR Shared Services Specialists supporting Compliance, Benefits, and LOA across multiple time zones. • Distribute and monitor workloads to ensure timely, accurate, and efficient transaction processing. • Conduct regular team meetings, performance reviews, and development planning. • Identify skill gaps and implement targeted training and cross-training initiatives. • Promote a collaborative, high-performance team culture grounded in accountability and continuous improvement. • Manage staffing schedules and workload planning to ensure consistent service coverage. • Ensure global compliance with all applicable federal, state, and local employment laws and regulations, including ERISA, FMLA, ADA, and HIPAA. • Lead the background check adjudication process and manage vendor relationships. • Plan, coordinate, and lead internal and external HR audits, including documentation preparation and audit responses. • Develop and maintain a compliance and audit calendar, checklists, and standard procedures. • Proactively identify, assess, and mitigate compliance risks. • Stay current with changes in employment laws and regulatory requirements and communicate updates effectively to stakeholders. • Maintain accurate and audit-ready records for all compliance-related activities. • Oversee the administration of employee benefit programs including health, retirement, and voluntary benefits, in partnership with the Benefits Center of Excellence (COE). • Serve as an escalation point for complex benefits and LOA inquiries. • Ensure accurate and timely benefit enrollments, changes, and terminations within HR systems. • Partner with benefit vendors to resolve issues, improve service delivery, and ensure contractual compliance. • Oversee workers’ compensation claims and manage interactions with insurance carriers and internal stakeholders. • Identify, design, and implement process improvements to enhance accuracy, efficiency, and employee experience. • Develop and maintain detailed Standard Operating Procedures (SOPs) and knowledge base documentation. • Leverage Workday to track transactions, analyze trends, and produce meaningful operational and compliance reports. • Utilize a case management system to manage, prioritize, and resolve employee inquiries. • Deliver exceptional customer service to employees, managers, and HR stakeholders. • Monitor team performance against established KPIs and SLAs, ensuring consistent service quality and resolution timeliness. • Personally handle and resolve high-impact or complex employee cases. • Escalate issues appropriately while ensuring accountability and follow-through.

🎯 Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field required. • 5+ years of progressive HR experience, with a strong focus on compliance, benefits, and/or leave administration. • 2+ years of people management or supervisory experience. • Experience working within an HR Shared Services model strongly preferred. • In-depth knowledge of U.S. federal and state employment laws; global compliance exposure highly desirable. • Strong understanding of global benefits programs and leave policies. • Proven experience leading HR audits and compliance initiatives. • Proficiency with Workday and HR case management systems preferred. • Excellent communication, interpersonal, and problem-solving skills. • Strong organizational, analytical, and reporting abilities. • Demonstrated ability to handle sensitive information with discretion and confidentiality.

🏖️ Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. • Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles • Generous time off, including local holidays and our annual company-wide “Dim the Lights” week in late December, when we encourage everyone to step back and recharge • Comprehensive wellness programs and mental health support • Annual learning and development stipends to support your growth • The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations • Motivosity employee recognition program • A culture rooted in inclusivity, support, and meaningful connection