Customer Operations Specialist

🔥 8 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Insulet Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🔧 Hardware

Healthcare • Hardware

Insulet Corporation is a medical device company headquartered in Acton, Massachusetts, best known as the maker of Omnipod, a line of tubeless, wearable, Pod-based insulin management systems that provide continuous insulin delivery and automated insulin delivery (Omnipod 5). Founded in 2000, the company develops, manufactures, and distributes connected insulin pumps globally, serving over 600,000 customers in 26 countries and reporting $2. 7B in 2025 revenue. Insulet emphasizes engineering next‑generation medical devices, research and development to simplify diabetes management, and sustainability and community impact across its operations.

📋 Description

• Process all aspects of the order process by verifying insurance benefits to determine eligibility and cost share amounts , reimbursement by contacting payors, verifying insurance benefits and adhering to medical guidelines for reimbursement. • Serving as a department expert on escalation calls/tasks, Insulet insurance contracts, channeling and processing requirements for all covered products. • Requesting and collecting updated documentation, order entry and coordinating shipment of product to customers. • Must maintain a thorough understanding of products offered by Insulet with the ability to explain to potential or existing customers the basic operation and use. • Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner. • Submission of all prior authorization requests for approval and payment of Insulet products at time of claim processing. • Calculate and document cost share amounts for potential customers. • Collaborate with other commercial teams such as Case Management, OmniPod Sales and Billing, to ensure proactive communication of potential customer’s order status. • Document all interactions and calls into the customer database and maintain compliance to HIPAA and other regulating bodies as required. • Provide frequent feedback and suggestions to support an environment of continuous process improvement. • Using their advanced knowledge and skill set, this position could be called upon to complete a wide range of task within the Reimbursement team. • Performs other duties as assigned.

🎯 Requirements

• Associates/Bachelor’s Degree and/or equivalent combination of education and experience. • 4+ years’ related experience in a professional working environment, preferably with extensive phone coverage and medical device or health care oriented. • Individual health plan insurance knowledge and understanding of the managed care industry is required. • Knowledge of diabetes and experience supporting patients with diabetes is preferred. • Experience with Salesforce CRM (preferred).

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible working hours • Professional development opportunities