Senior Training Consultant, Commercial Lines

🕒 May 26

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Intact

WebsiteLinkedInAll Job Openings

10,000+ employees

👥 HR Tech

Insurance • HR Tech

Intact is a company that offers a wide range of career opportunities across various domains such as sales, customer service, claims, technology, underwriting, actuarial, finance, legal, marketing, administration, operations, and human resources. It is committed to fostering a diverse and inclusive workplace where employees can thrive, make a difference, and grow their skills. Intact provides financial rewards, wellness benefits, and professional development opportunities to support its employees. The company emphasizes the importance of teamwork, innovation, and a transformative approach to insurance and related fields.

📋 Description

• Lead and deliver technical learning programs with a strong focus on Commercial Property claims (coverage, investigation, estimating, liability, file handling, documentation, and settlement practices) • Create and update training content that reflects real-world adjusting scenarios, internal standards, and best practices • Support onboarding and upskilling through workshops, case studies, file reviews, job aids, and coaching • Partner with Claims Leaders and key stakeholders to identify performance gaps and prioritize training that improves outcomes • Define learning objectives and measure effectiveness using feedback, assessments, audits, and performance metrics • Continuously improve training materials, workflows, and enablement resources to increase consistency, efficiency, and customer outcomes • Bring in external industry trends and practices to keep technical content current and relevant

🎯 Requirements

• 3+ years of Commercial Property claims adjusting experience (carrier, independent adjusting firm, or equivalent) • Strong technical capability in commercial property file handling, including complex coverage interpretation and end-to-end claim management • Ability to translate technical knowledge into clear guidance and practical learning experiences (formal training experience is helpful, but not required) • Strong communication skills and credibility with adjusters and leaders; confident presenting to groups • Organized and self-directed, with the ability to manage multiple priorities and deliver on deadlines • Continuous-improvement mindset focused on measurable results • English/French bilingualism is an asset

🏖️ Benefits

• Flexible work arrangements and a hybrid work model • Possibility to purchase up to 5 extra days off per year • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more • Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)