Customer Success Representative

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Integer Holdings Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1970

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

💰 Post-IPO Debt on 2023-01

Healthcare Insurance • Pharmaceuticals • Biotechnology

Integer Holdings Corporation is a leading provider of advanced medical device outsourcing services. With a rich history of 80 years, Integer specializes in the design, development, and manufacturing of medical devices and components. It serves major global OEMs by offering a wide range of products such as finished device systems, Class III Medical Devices, and components for cardiac rhythm management, neuromodulation, and vascular health markets. Integer is renowned for its manufacturing excellence, innovation, and commitment to enhancing patient lives through high-quality medical solutions. The company operates globally, providing unique design expertise, comprehensive product development, and strategic partnerships in the medical device industry.

📋 Description

• Perform customer service activities for internal and external customers • Be the principal contact for target customers across the Integer organization • Work collaboratively with Operations, Planning, Engineering, Quality and Sales to provide accurate solutions • Responsible for the end to end order management relationship with Global target customers • Coordinate responses from various internal stakeholders to assist in responding to customer inquiries • Problem solve moderately complex issues and analyze possible solutions • Execute contract review for order entry process • Establish and communicate standard product lead times • Support Operations and Sales goals while championing customer requirements • Communicate customer requests to internal decision makers and escalate when necessary • Support continuous improvement efforts in Customer Success • Provide feedback related to customers’ order requirements • Ensure accurate data input for quotes and quote tracking reporting. • Review and receive approval from account owner/sites for changes to customers • Interface with internal stakeholders to coordinate return goods activity • Understand key performance indicators and strive to meet/exceed expectations • Perform other duties as required.

🎯 Requirements

• Minimum Education: Bachelor’s degree in business field or related field • Minimum Experience: 3+ years of experience in medical device or related field • Sales and service acumen • Ability to work independently as well as within a team • Medical Device Manufacturing Customer Service experience preferred • Ability to communicate effectively across the organization throughout all levels both verbally and written • Good problem-solving skills • Extreme responsiveness and resilient • Customer focused and ability to manage multiple tasks simultaneously. • Demonstrated ability to be organized, act with urgency and adapt to meet deadlines in dynamic environment. • Strong computer skills including Microsoft Office products • Experience with Oracle and Vendor Managed platforms is a plus

🏖️ Benefits

• Equal Opportunity Employer • Encouragement for veterans and individuals with disabilities to apply