Account Executive

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🕒 May 25

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Integrity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💰 $1.2G Private Equity Round - Integrity Marketing Group on 2021-12

Insurance • Financial

Integrity is a one-of-a-kind company that uses technology, data and a human touch to deliver a better insurance, financial, and investment advisory services experience. We innovate in ways that help people protect their life, health and wealth holistically. The company operates an omnichannel, cloud-based platform connecting carriers, agents, advisors and consumers across marketing, lead generation, distribution and member services. Integrity leverages proprietary technology, industry-leading data, predictive modeling and AI-assisted analysis to streamline processes and customize experiences. Integrity is employee-owned and focuses on partnerships, service, and ethical principles.

📋 Description

• Serve as the primary liaison for assigned clients, ensuring alignment between client goals and Connexion Point’s operational delivery. • Build and maintain strong executive-level relationships with client stakeholders. • Participate in weekly touch base calls to ensure consistent alignment and delivery of goals. • Lead Business Reviews, performance deep dives, and strategic planning sessions. • Partner closely with Operations, Workforce Management, Training, and Quality teams to ensure delivery meets or exceeds contractual KPIs. • Monitor and interpret BPO performance metrics such as Conversion rates, AHT, ASA, and service levels. • Manage multi-million-dollar account portfolios with full accountability for revenue, margin, and forecasting accuracy. • Identify performance gaps and drive cross-functional action plans to improve outcomes.

🎯 Requirements

• 5+ years of experience in BPO account management, client services, or operations. • Proven success managing large, multi-million-dollar accounts in a performance-driven environment. • Strong understanding of Medicare, CMS regulations, and health insurance operations. • Demonstrated ability to scale accounts, lead large ramp-ups, and manage seasonal fluctuations. • Exceptional analytical skills with experience using BPO metrics to drive performance. • Strong communication, negotiation, and executive-presence skills. • Experience working cross-functionally with operations, WFM, training, and quality teams. • Ability to thrive in a fast-paced, high-growth environment.

🏖️ Benefits

• Competitive compensation package • Benefits that make work more fun • Support for you and your family