IT Operations Support Specialist – APAC, Americas

🔥 12 hours ago

🌐 Brazil, Canada, +4 more countries – Remote

🇧🇷 Brazil – Remote 🇨🇦 Canada – Remote 🇵🇦 Panama – Remote 🇦🇺 Australia – Remote 🇮🇳 India – Remote 🇮🇩 Indonesia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Intel 471

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🎖️ Defense

💰 Private Equity Round on 2021-09

Consulting • Logistics • Defense

Intel 471 is a leading provider of cyber threat intelligence solutions worldwide. Its flagship platform, TITAN, combines human-driven insights with automation to offer comprehensive intelligence on cyber threats, adversaries, and vulnerabilities. The company specializes in delivering adversary intelligence, credential intelligence, malware intelligence, and vulnerability intelligence, along with third-party risk and supply chain risk monitoring. Intel 471 empowers security teams with actionable intelligence to fight against cyber threats, protect data, and safeguard operations. With a strong emphasis on understanding the digital underground, its solutions include threat hunting, incident response, and fraud protection to mitigate cyber risks effectively.

📋 Description

• Own the IT support queue for the region from first response to resolution • Keep requests requiring another team moving toward resolution • Unblock colleagues facing SSO, laptop, account or access issues • Support the macOS-first estate, with Linux and cross-platform tools • Create accounts, assign licenses and groups, and onboard users to Google Workspace, Slack, Atlassian and 1Password • Execute documented offboarding, including transfers, suspension, session and token revocation, and follow-up checks • Administer Google Workspace users, groups and aliases • Handle access requests according to Security-defined policy • Order, ship and track regional hardware and maintain accurate asset records • Enroll and verify devices in Mosyle MDM, including disk encryption, managed applications and Cloudflare WARP access • Maintain endpoint tooling coverage and follow up on non-compliant machines • Automate repeatable requests and reduce templated ticket volume • Maintain runbooks, standard operating procedures and knowledge base articles • Work with Security on endpoint compliance, access reviews and incident support • Work with DevOps when requests touch infrastructure • Communicate status and timing clearly to non-technical colleagues • Own regional IT support end to end and sequence the work • Escalate security policy, cloud infrastructure and production systems matters to Security and DevOps

🎯 Requirements

• 3 to 5 years in IT operations, technical support or service desk environments • Hands-on supporting macOS as the primary platform, with Linux and cross-platform environments alongside it • Practical Google Workspace administration, plus Slack, Atlassian, Zoom and 1Password • Hands-on experience with an MDM platform for endpoint management and compliance; Mosyle, Jamf, Kandji or Intune experience • Solid understanding of identity and access management, escalation paths and service request workflows • Comfortable in at least one scripting language, such as Python or Bash • Comfortable using AI and LLM tools day to day to write scripts, summarize logs and improve workflows • Able to work independently, make decisions and identify which matters need escalation • Strong written communication, documentation habits and patience with users • Able to handle urgent requests and high-pressure situations while staying flexible and focused • Bachelor's degree in information systems, a related field, or equivalent experience • Must be based in Brazil, Canada, Panama, Australia, India or Indonesia and legally able to work there • Willing to show ID on a video call to confirm identity

🏖️ Benefits

• Competitive compensation • Remote-friendly culture • Wellness programs • Employee recognition program • A variety of professional development opportunities • Inclusive culture focused on people, customers and innovation