Part-time Customer Support Consultant, Fluent Swedish and English

Job not on LinkedIn

🔥 10 minutes ago

🌐 Brazil, Mexico, +4 more countries – Remote

🇧🇷 Brazil – Remote 🇲🇽 Mexico – Remote 🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote 🇵🇪 Peru – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver outstanding customer support via emails and phone calls • Answer customer questions and walk users through the system • Respond to customer inquiries in accordance with established service level agreements and follow precise procedures • Handle complaints with a calm, friendly approach • Escalate complex or high-priority issues to the appropriate internal team when needed • Conduct research when information is missing and proactively look for solutions

🎯 Requirements

• Excellent Swedish and English skills (at least C1 level for both spoken and written) • Solid basic technical understanding and personal interest in electronics or PC/IT topics • Excellent problem-solving skills • Fast learner • Ability to communicate clearly, professionally and empathetically with customers • Strong analytical skills • Personal laptop or computer with at least 8 GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Experience with Salesforce or similar tools is a great plus

🏖️ Benefits

• Fixed schedule: Monday to Friday, from 9 AM–1 PM, GMT+2 • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements