Customer Experience Specialist – Sellers

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🔥 34 minutes ago

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Tilt

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛍️ eCommerce

🛒 Retail

👥 B2C

eCommerce • Retail • B2C

Tilt is a dynamic platform that provides an interactive shopping experience through live shows, auctions, and giveaways. Users can download the Tilt app to become sellers and participate in live retail activities. Tilt integrates a lively shopping environment with technological ease, where buyers and sellers connect in real-time.

📋 Description

• Own the seller support experience across tickets, escalations, and urgent seller issues • Respond to seller tickets via chat and email regarding payouts, orders, shipping, disputes, and account access • Investigate orders, payments, and shipping data end to end to identify root causes • Support sellers live during selling events and provide answers within minutes • Escalate issues to product and engineering with clear context • Identify recurring issues and flag them before they become larger problems • Decide when to resolve issues independently and when to involve other teams • Learn Tilt's seller, buyer, payment, shipping, and daily support tools during the first 0–3 months • Handle live selling events confidently after the first three months

🎯 Requirements

• Previous experience in customer or seller support • Ideally, experience at a marketplace, e-commerce business, or fast-moving startup • Willingness to work Saturdays and Sundays after training as a core part of the role • Ability to work long and irregular hours when needed • Clear, warm, plain-English writing • Ability to explain complex situations without jargon • Strong problem-solving skills • Calm under pressure • Organisation skills to manage a busy queue • Nice to have: Zendesk or Intercom experience • Nice to have: payments, payouts, or shipping/logistics experience • Nice to have: interest in trading cards, collectibles, or live commerce • Full right to work in Brazil with no restrictions, or require visa sponsorship

🏖️ Benefits

• 29 days off, plus UK bank holidays • Birthday off • Share options • Meaningful systems ownership with real scope and autonomy • Mission-driven team backed by world-class investors • Inclusive, diverse workplace • Application adjustments available