Traveller Support Agent – Bilingual English, Italian Speaker

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OnSpot Travel Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

✈️ Travel

🤝 B2B

☁️ SaaS

Travel • B2B • SaaS

OnSpot Travel Group is a B2B SaaS provider that delivers a white‑label, turn‑key on‑demand concierge and traveler assistance platform for travel brands. The company offers 24/7/365 in‑destination support across many countries, real‑time dashboards and analytics, staff augmentation for DMCs, and pay‑per‑use pricing to help travel agencies, tour operators, travel designers and MICE providers improve traveler satisfaction, operational efficiency, and revenue. OnSpot emphasizes omni‑channel support (phone, SMS, WhatsApp, email), integration options, and a focus on elevating the traveler experience while allowing partner brands to retain their identity.

📋 Description

• Support different stakeholders throughout the travel journey • Manage travel-related requests efficiently and accurately • Coordinate with different partners • Find solutions and handle unexpected situations • Help ensure smooth, personalized travel experiences for an international clientele • Work in a fast-paced international environment

🎯 Requirements

• 3+ years of experience in travel, hospitality, customer service, or a related field • Fluent English and Italian required • Strong communication and interpersonal skills • Customer-oriented, proactive, and solution-focused • Comfortable managing multiple requests and priorities • Autonomous, organized, and quick to learn • Comfortable working with digital tools and CRM systems • Flexible and adaptable, including working flexible hours when required • Genuine interest in travel and international destinations

🏖️ Benefits

• Fully remote position • International and multicultural environment • Dynamic start-up atmosphere • The opportunity to work in the travel industry with an international clientele