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🕒 July 1

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Intelipost

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

💰 Series B on 2020-12

eCommerce • Logistics • SaaS

Intelipost is a leading transportation management system (TMS) that specializes in freight and delivery management for e-commerce businesses. The platform helps retailers and logistics operators optimize their shipping processes, reduce costs, and enhance the customer experience through automated notifications and real-time visibility into delivery statuses. Intelipost provides tailored solutions that integrate multiple carriers and distribution centers, ensuring efficient logistics management and increased sales for users.

📋 Description

• Monitor Health Score and implement actions to mitigate churn risks or leverage opportunities for new business (such as contracting additional products, e.g., Auditing) and address operational risks; • Ensure account adoption by verifying that the client is using what they contracted, encouraging usage, and aligning the tool with the client's logistics objectives; • Act as the client's voice within Intelipost and ensure best practices across all teams that work with key accounts; • Have deep knowledge of logistics operations across various segments and translate that knowledge into feedback for product evolution, processes and repeatable practices; • Ensure our clients have a positive experience with Intelipost; • Structure and conduct regular strategic meetings with clients; • Monitor preventive and corrective actions with other teams that impact the outcomes expected by the client; • Serve as the client's focal point at Intelipost to resolve issues and manage conflicts; • Work collaboratively with other key areas to ensure a 360º view of the client across the company; • Excellent verbal and written communication; • Previous experience in Customer Success or Account Management with a farmer profile (focus on retention and account growth) is required; • Previous experience with Key Accounts and long-term relationship management is required; • Be didactic, customer-focused and committed to process improvement; • Analytical ability and a consultative profile focused on understanding the client's pain points to propose new logistics solutions.

🎯 Requirements

• Bachelor's degree in Logistics, Engineering or related fields; • Deep knowledge of end-to-end logistics structure and an understanding of technology; • Hands-on experience using TMS (Transportation Management System) in daily operations; • Experience from large retailers, e-commerce, carriers/transport companies or tech/logtech companies; • Intermediate Office skills (Excel and PowerPoint); • Familiarity with day-to-day client management; • Ability to strategically manage operations together with clients.

🏖️ Benefits

• Profit Sharing (PLR) • Health Insurance • Dental Insurance • Transportation Allowance (Optional) • Life Insurance • Childcare Assistance • Parental Leave (Maternity/Paternity) • Intelipost Partnership Program: Well-being & Quality of Life • Day off during birthday month • Meal & Food, Education and Personal benefits • Meal Allowance / Food Voucher BRL 924.00 per month (Flexible benefits card) • Opportunity to develop and grow in a startup with a dynamic and challenging environment • Work with inspiring people.