Engagement Operations Associate

🔥 0 minutes ago

🌐 India, Philippines – Remote

🇮🇳 India – Remote 🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Intellect

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🧘 Wellness

☁️ SaaS

Healthcare • Wellness • SaaS

Intellect is a leading platform focused on enhancing mental health and wellbeing in the workplace. It offers a comprehensive, research-backed mental health platform that combines technology with human touch to provide an accessible mental health journey. The platform includes self-guided programs, access to licensed psychologists, behavioural health coaches, and crisis support, available in 30 languages across 60 countries. Intellect is designed to empower HR professionals and organizations by providing tools that improve employee wellbeing, decrease anxiety, and boost productivity. It facilitates customised mental health support, allowing organisations to tackle challenges such as low productivity and team dynamics effectively.

📋 Description

• Support onboarding processes for new providers and ensure seamless integration into the network • Organize and facilitate network engagement activities, including monthly virtual townhalls • Schedule and coordinate training, group supervision, and Q&A sessions with the Clinical team • Handle provider enquiries and concerns and provide timely, accurate responses • Escalate complex operational issues and ensure closed-loop feedback • Maintain communication channels, drive outreach, facilitate two-way feedback, and develop engagement materials • Present consolidated feedback to leadership with actionable insights and potential solutions • Track and analyse engagement metrics and recommend strategies to improve provider satisfaction and retention • Collect and leverage feedback to improve operational efficiency and service excellence • Maintain records of provider interactions, escalations, and resolutions for documentation and audit purposes • Calculate provider compensation based on agreed rates and contractual terms and address payroll discrepancies • Collaborate with cross-functional teams to coordinate efforts, communications, and service delivery • Assist with service deployment for specific on-site or ad hoc requests • Support commercial events, client delivery, and other initiatives • Review and verify professional qualifications, local regulations, and licensing credentials • Oversee mandatory training completion, compliance audits, licensure management, and corrective actions • Contribute to new processes and tools and implement enhancements to improve provider experience and service quality • Review and update policies and procedures in line with best practices and evolving service needs • Maintain and update the shared repository of operational resources, guidelines, training materials, and FAQs

🎯 Requirements

• 1-3 years of experience in community management, operations or a related role in a start-up environment • Fluent in English and local language, both written and spoken • Comfortable using data software and updating documentation • Prior experience using Freshdesk & Metabase is a bonus • Strong organizational skills to manage multiple tasks and priorities effectively • Ability to handle inquiries and manage issues proactively • Strong verbal and written communication skills • Ability to convey information clearly and adapt communication style to different audiences • Strong attention to detail in data monitoring and management • Willingness to support various tasks as needed • Ability to work collaboratively with cross-functional teams • Ability to work either day shift (10:00 AM to 6:00 PM SGT) or night shift (4:00 PM to 12:00 AM SGT), depending on business needs • Flexibility to occasionally work on public holidays; holidays worked may be offset accordingly • Open to candidates in India and Philippines

🏖️ Benefits

• Global company – work in a diverse environment with people from nearly 20 countries • Generous leave policy – time off to rest and recharge • Christmas week off – company-wide break during Christmas, separate from annual leave • Birthday leave – enjoy a day off on your birthday • Quarterly mental health days – one day off every quarter to focus on your wellbeing • Flexible work arrangements – work in a way that suits your lifestyle and goals • Work-life balance – a culture that values personal time and long-term wellness • Medical coverage – comprehensive insurance for peace of mind • Performance bonus – high performance is recognised and rewarded • Development budget – annual allowance to support your professional development • Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care • Socials and communities – regular non-work events/activities to connect and have fun together