Client Operations Associate, Tamil

Job not on LinkedIn

🔥 5 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oppam

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🏥 Healthcare

🧘 Wellness

👥 B2C

Healthcare • Wellness • B2C

Oppam is an online mental health and wellness provider offering 24x7 therapy services, with over 40,000 therapy hours delivered. It provides individual and couple therapy, follow-up sessions, corporate and campus partnerships, and specialist counselling for conditions such as anxiety, depression, trauma, grief, work stress, and queer-affirmative care. Based in Kozhikode, Kerala, Oppam delivers multilingual, confidential teletherapy to individuals, organizations, and communities across India.

📋 Description

• Handle client interactions across chats, emails, phone calls, and future communication channels • Assist clients with bookings, payments, rescheduling, cancellations, refunds, no-show concerns, and general support • Follow all SOPs, company policies, and client service standards • Deliver empathetic, professional, client-first interactions • Provide appropriate therapist recommendations in accordance with company guidelines • Collect and document client feedback, concerns, suggestions, and pain points • Maintain complete documentation of every client interaction • Escalate unresolved or complex cases to the Senior Client Operations Associate or reporting manager • Contribute to continuous service improvement through documentation and client feedback • Respond to client enquiries within 5 minutes • Resolve client queries within 1 hour wherever possible; cases requiring another department should be resolved within 24 hours • Guide and educate clients on the Oppam platform, booking system, mobile application, and other digital features • Encourage clients to use available self-service features • Implement revised SOPs immediately when new guidelines are introduced

🎯 Requirements

• Ability to handle client interactions across chats, emails, phone calls, and future communication channels • Ability to assist clients with bookings, payments, rescheduling, cancellations, refunds, no-show concerns, and general support • Ability to follow Standard Operating Procedures (SOPs), company policies, and client service standards • Empathetic, professional, client-first approach • Ability to provide therapist recommendations according to company guidelines • Ability to collect accurate client feedback and document concerns, suggestions, and pain points • Ability to maintain complete documentation of every client interaction • Ability to escalate unresolved or complex cases to the Senior Client Operations Associate or reporting manager • Ability to use company software, CRM systems, internal tools, and digital platforms • Ability to guide and educate clients on the Oppam platform, booking system, mobile application, and other digital features • Ability to respond to client enquiries within 5 minutes • Ability to resolve client queries within 1 hour wherever possible, or within 24 hours when another department is involved • Ability to stay updated with new product features, software updates, and process improvements • Tamil language capability is indicated by the role title

🏖️ Benefits

• Remote work arrangement