Director of Total Rewards

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🕒 April 7

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Intercare Holdings Insurance Services

201 - 500 employees

Insurance • Risk Management

Intercare Holdings Insurance Services is a privately held company that specializes in workers' compensation and liability claims administration, managed care services, and risk management solutions. Known for their client care and responsive service, Intercare integrates advanced technology and has an in-house Special Investigations Unit (SIU) to handle claims efficiently and reduce fraudulent activities. Their unique approach combines the depth and capacity of a large organization with the flexibility of a smaller firm, ensuring customized risk management and cost control solutions for clients. With a strong emphasis on customer satisfaction, Intercare is a trusted partner in reducing risk and maintaining fiscal stability for their clients.

📋 Description

• Develop, execute, and continuously optimize a comprehensive total rewards strategy aligned with business objectives and workforce needs • Personally lead the design, implementation, and administration of compensation programs, including salary structures, incentive plans, job architecture, and equity-based rewards • Conduct hands-on market pricing, benchmarking, and pay equity analyses to ensure competitiveness and internal alignment • Partner with HR Business Partners and leaders as a consultative, internal client-facing advisor, providing clear, data-backed guidance on offers, promotions, adjustments, and retention strategies • Analyze, design, implement, and administer competitive benefits programs and policies • Manage the full benefits portfolio, including medical, dental, vision, HSA/FSA, life and disability insurance, retirement plans, wellness programs, paid time off, tuition reimbursement, employee referral programs, and leave policies • Own end-to-end benefits operations, including employee communications, policy interpretation, vendor management, carrier relationships, billing, and issue resolution • Serve as a primary escalation point for complex or sensitive employee situations, responding with empathy, clarity, and a strong service mindset • Prepare and manage the annual benefits budget; track and forecast spend, reconcile invoices, and analyze cost drivers in partnership with Finance • Review monthly plan performance and utilization reports; analyze trends and cost impact to recommend plan design or vendor changes that improve value while maintaining a positive employee experience • Administer the 401(k) program, including funding, vendor coordination, participant communications, and oversight of nondiscrimination testing and annual audits • Ensure compliance with all applicable federal, state, and local regulations (ERISA, ACA, FLSA, etc.) while balancing compliance with employee understanding and experience • Oversee leaves administration (FMLA, STD, LTD, WC), ensuring compliance with company policy and applicable laws and supporting employees through complex or life-impacting situations • Build and maintain advanced Excel models, dashboards, and analyses to support compensation decisions, benefits strategy, budgeting, and workforce planning • Analyze compensation and benefits trends, utilization, and cost impact; translate complex data into clear, actionable insights for leadership and internal stakeholders • Support annual compensation cycles (merit, bonus, market adjustments) through detailed modeling, scenario analysis, and execution • Ensure accuracy, consistency, and integrity of compensation and benefits data • Lead and develop total rewards team members while remaining directly involved in key deliverables • Set a high standard for internal customer service, responsiveness, and professionalism across the Total Rewards function • Drive continuous improvement across programs, processes, and communications using data, feedback, and employee experience insights • Support mergers, acquisitions, and organizational changes through compensation and benefits analysis, integration planning, and cost modeling • Serve as a subject matter expert and trusted partner across HR and the business • Other duties as assigned

🎯 Requirements

• Bachelor’s degree in Human Resources, Business Administration, Finance, or related field; or equivalent practical experience • 8+ years of progressive experience in compensation and benefits / total rewards leadership (healthcare preferred) • Proven experience designing and implementing total rewards programs in complex or fast-growing organizations • Advanced to expert-level Excel skills, including complex modeling, scenario analysis, and data visualization • Strong analytical and financial acumen with the ability to balance data-driven decisions and human impact • Deep understanding of compensation and benefits compliance requirements (ERISA, ACA, FLSA, etc.) • Demonstrated ability to serve as an empathetic, trusted internal advisor with strong communication and relationship-building skills • Ability to operate as a hands-on, execution-focused leader in a fast-paced environment

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits • Company contributions to HSA and FSA plans • Employer paid life and disability insurance • 401(k) with company match • Paid time off (PTO) and company paid holidays • Learning and development opportunities that support real career advancement • Employee assistance resources and a supportive culture that values balance and wellbeing

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