Senior QA Engineer

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Intermedia Cloud Communications

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Venture Round on 2017-02

B2B • Enterprise • SaaS

Intermedia Cloud Communications is a leading provider of cloud-based communication solutions, specializing in unified communications, video conferencing, and various productivity tools. Their platform, Intermedia Unite, integrates voice, video, chat, and file management into a seamless user experience, enabling businesses to communicate and collaborate effectively from anywhere. With a focus on security and compliance, Intermedia serves a range of industries including healthcare, legal services, and financial services, helping organizations enhance productivity and customer care with advanced technology and support.

📋 Description

• Collaborate with Development, Product Management, and UX teams to define and understand quality requirements for AI-powered applications. • Analyze product requirements, user stories, and technical designs to create comprehensive test strategies, test plans, and test cases. • Validate AI-driven features such as AI Agents, Agent Assist, Supervisor Assist, knowledge-based experiences, and other AI-powered applications. • Design, develop, and maintain automated test frameworks and automated test suites for frontend, backend, and API testing. • Own and execute existing automation suites, investigate failures, identify defects, and drive issues to resolution. • Develop new automated tests and contribute to the continuous improvement of the team’s automation infrastructure. • Perform manual exploratory, functional, regression, integration, and end-to-end testing as needed. • Collaborate with developers to identify root causes of issues and improve overall product quality. • Review automation code and provide technical guidance to other QA engineers. • Participate actively in Agile ceremonies, sprint planning, backlog refinement, and release activities. • Document, report, and track software defects using Jira and other engineering tools. • Help improve QA processes, testing methodologies, and quality standards across the AI Apps organization.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field. • 4–7 years of QA experience in a software development environment. • Strong understanding of software testing methodologies, quality assurance processes, and Agile development practices. • Experience designing, developing, and maintaining automated test frameworks and test suites. • Hands-on experience with automation tools and frameworks such as Selenium, Playwright, Cypress, TestNG, JUnit, or similar technologies. • Experience with API testing tools and methodologies. • Working knowledge of at least one programming or scripting language such as Java, JavaScript, TypeScript, Python, or C#. • Experience with Jira, Git, CI/CD pipelines, and modern software development workflows. • Ability to create and execute SQL queries for data validation and troubleshooting. • Experience testing modern web applications, including responsiveness, usability, accessibility, and cross-browser compatibility. • Strong analytical and problem-solving skills with the ability to identify root causes and recommend solutions. • Excellent written and verbal communication skills and the ability to collaborate effectively across engineering, product, and design teams. • Self-motivated, detail-oriented, and passionate about delivering high-quality software products.

🏖️ Benefits

• We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.