Lead Account Manager

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Interra Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

☁️ SaaS

🔌 API

Healthcare • SaaS • API

Interra Health is a healthcare technology company formed by the merger of DoseSpot, Arrive Health, and pVerify. It provides integrated, developer-first solutions that connect medical and pharmacy benefits with prescription fulfillment to enable transparent, informed decisions at the point of care. Its product suite includes DoseSpot (ePrescribing and patient engagement), Arrive Health (real-time coverage, pricing, and affordability insights), and pVerify (insurance eligibility and benefits verification). Interra Health aims to deliver real-time coverage, cost, and access insights for providers and clear coverage, affordability, and availability information for patients, and supports PBMs, payers, life sciences partners, and health tech platforms with APIs and developer infrastructure.

📋 Description

• Own a portfolio of high-value accounts with full accountability for retention, growth, and executive relationship management — including business reviews, renewal planning, and C-suite engagement. • Coach Account Managers and Senior Account Managers on customer planning, risk mitigation, stakeholder mapping, and growth strategy. • Own proactive outreach to the segment book when new products or features roll out — not waiting for clients to discover them; field objections, clear escalation blockers, track adoption, and flag at-risk accounts to the Head of Account Management. • Lead joint planning conversations with customers to uncover growth opportunities and deepen platform adoption. • Build and maintain segment-level reporting on customer health, renewal risk, adoption trends, expansion opportunities, and account-level goals — including ARR growth, usage trends, and health scores — for use in executive communications. • Surface friction points — product gaps, support patterns, onboarding challenges — in a data-informed way that drives action across the business. • Serve as the primary voice of the customer for the segment, contributing structured insights to roadmap, packaging, and go-to-market decisions. • Partner with the Head of Account Management to develop consistent AM processes, playbooks, forecasting practices, and operating rhythms. • Partner cross-functionally with Product, Support, Sales, Marketing, and Operations to advocate for customer needs and manage complex escalations. • Support the transition from product-based to segment-based account management, helping shape structure and process along the way.

🎯 Requirements

• Typically requires 7+ years of experience in Account Management, Customer Success, or a similar post-sale commercial role, along with a Bachelor’s degree or equivalent practical experience. • Brings deep knowledge of account management practices, customer health methodologies, and SaaS commercial models, ideally in healthcare technology. • Operates independently, prioritizes effectively across a complex portfolio, and exercises sound judgment in managing renewals, customer risk, and growth opportunities. • Navigates complex, multi-stakeholder customer situations involving renewal risk, product limitations, organizational change, or competitive pressure. • Identifies patterns across accounts and translates them into scalable solutions, process improvements, and escalation priorities. • Creates practical frameworks and reporting approaches where they do not yet exist. • Works cross-functionally with Product, Sales, Support, Marketing, Operations, and executive leadership.

🏖️ Benefits

• Competitive compensation • Remote-first • Work from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement. • Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET), giving you space for both deep work and real life. • Company-wide offsite • We invest in connection—join us for an annual offsite to collaborate, build relationships, and have some fun together. • Time off that you’re expected to use • Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave. • Comprehensive health coverage • Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family. Includes company contributions to HSA/FSA accounts (based on plan selection). • Financial wellness • 401(k) with company match to help you plan for the future.